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Guest Services Representative

2 months ago

Binghamton, New York, United States DoubleTree by Hilton Hotel Binghamton Full time
Position Overview

We are seeking a friendly and professional Guest Services Representative to provide outstanding service to our visitors at the DoubleTree by Hilton Hotel Binghamton. In this role, you will be responsible for welcoming guests, managing their reservations, distributing room keys, and addressing any inquiries to ensure a memorable stay.

Key Responsibilities
  • Collaborate with housekeeping to guarantee that rooms are prepared for incoming guests.
  • Maintain accurate records of guest accounts and ensure all information is current.
  • Handle incoming calls and assist with room bookings, providing information on rates, availability, amenities, and special requests.
  • Address customer concerns and complaints effectively.
  • Check in and check out guests, manage key distribution, and securely record payment information.
Qualifications
  • Exemplary interpersonal skills and a strong commitment to customer service.
  • Familiarity with Microsoft Office and reservation systems is preferred.
  • High school diploma or equivalent required.
  • Preferred experience of at least one year in the hospitality industry or a related field.
  • Ability to manage phone calls and navigate high-pressure situations.
About Our Hotel

Located in the heart of Binghamton, our hotel is easily accessible and positioned near key business and government areas, making it a convenient choice for travelers.