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Guest Services Representative

2 months ago

Binghamton, New York, United States DoubleTree by Hilton Hotel Binghamton Full time


We are seeking a friendly and professional guest services representative to provide an outstanding experience for every visitor at our establishment.

Your role will involve welcoming guests, managing their details, distributing keys and room assignments, and addressing any general inquiries to ensure a pleasant stay.

The ideal candidate possesses excellent communication abilities, a strong work ethic, and a dedication to guest satisfaction.

Key Responsibilities

  • Collaborate with housekeeping to ensure rooms are prepared for incoming guests.

Administrative Duties:
Maintain accurate and up-to-date information for all hotel guest accounts.

  • Handle incoming calls, online and in-person booking requests, and respond to inquiries regarding room rates, availability, amenities, loyalty programs, and special requests.
  • Address customer complaints as needed.
  • Welcome, check-in, and check out guests upon their arrival and departure, distribute keys and room assignments, and securely record payment information.

Qualifications

  • Exhibits exceptional interpersonal, time management, organizational, and customer service skills.
  • Possesses prior experience or familiarity with Microsoft Office and reservation management systems.
  • High school diploma, GED, or equivalent required.
  • Preferred: 1+ year of experience in the hospitality industry or a related field.
  • Proficient in handling phone calls and managing high-pressure situations.