Client Services Coordinator

1 week ago

Anchorage, Alaska, United States Catholic Social Services Full time
Job Overview

POSITION SUMMARY

This position is focused on delivering comprehensive administrative and case management assistance for the Family Disability Services program at Catholic Social Services. The primary duties include managing financial requests, creating and organizing documentation for assigned cases, ensuring systematic filing, performing data entry, and maintaining spreadsheets. This role is crucial in upholding compliant case records, supervising Family Directed Respite services, participating in Plan of Care meetings, submitting annual progress reports to Care Coordinators, and keeping quarterly notes for each case. Additionally, the position involves conducting visits with consumers and their families.

ABOUT CATHOLIC SOCIAL SERVICES

Catholic Social Services is a faith-based human and social services organization that serves individuals from all backgrounds through its various programs and employment opportunities. We assist our community members through a range of supportive services, including emergency shelter, food assistance, housing support, case management, and refugee services. Our mission is to empower individuals and families towards permanent stability, fostering vibrant communities for everyone.

OUR MISSION: To compassionately serve those in need, strengthen individuals and families, and advocate for the common good.

OUR VISION: A future where all individuals and families thrive.

IMPACT STATEMENT: Catholic Social Services empowers individuals and families on their journey to lasting stability, contributing to the creation of thriving communities.

GUIDING PRINCIPLES: - Upholding Catholic Social Teachings - Respect for all individuals - Commitment to excellence - Fostering personal growth - Collaboration for strength.

ABOUT OUR FAMILY DISABILITY SERVICES PROGRAM

Established in 1981, Family Disability Services (FDS) aims to support children and adults with disabilities while strengthening families through tailored home and community-based services that promote dignity, respect, and self-advocacy. FDS provides direct care in clients' homes to assist with daily activities and objectives, while also creating opportunities for learning, community involvement, and self-determination.

REQUIRED COMPETENCIES

The ideal candidate must demonstrate a commitment to maintaining confidentiality for programs, consumers, and the agency, treating every individual with respect and dignity. The ability to establish and maintain appropriate personal boundaries is essential. This role requires both independent work and collaboration within a team environment. Regular attendance at the FDS office is expected.

Proficiency in Microsoft Word, Excel, and Outlook is required.

Demonstrates compassion, empathy, and a sincere desire to assist others. Strong communication and interpersonal skills are essential, along with adaptability to changing circumstances and flexibility in scheduling.

KEY RESPONSIBILITIES

  • Create files for new clients.
  • Input client demographic and service information into the designated database and forms.
  • Digitally archive documents and maintain organized filing systems.
  • Assist families in enrolling new family-directed service providers.
  • Process financial requests bi-weekly.
  • Conduct weekly Medicaid Waiver Tracking.
  • Complete bi-weekly timecards and enter billing promptly.
  • Update and manage the waiver caseload.
  • Conduct consumer and family visits as necessary.
  • Document quarterly updates.
  • Participate in Plan of Care meetings.
  • Prepare and submit progress reports and updated goals for planning team reviews.
  • Monitor services provided within the waiver caseload.
  • Review provider documentation and timecards.
  • Collaborate with the Program Director to develop Supported Employment services.
  • Maintain a monthly communication log for case management.
  • Conduct evaluations of service providers.

GENERAL EXPECTATIONS

  • Support the mission of Catholic Social Services and Family Disability Services.
  • Adhere to established agency policies and procedures.
  • Foster positive relationships with families, consumers, and agency staff.
  • Assist with special events, meetings, and training sessions.
  • Maintain consistent and reliable attendance.
  • Utilize office equipment proficiently.
  • Perform additional duties as assigned.

QUALIFICATIONS

Minimum Education Requirement: High School Diploma or equivalent.

Minimum Experience Requirement: Two years of case management experience in human services, Medicaid, or a related field, along with office support experience using Microsoft Office and data entry skills.

A relevant combination of education and experience may be considered.

WORK ENVIRONMENT

Physical Requirements: Ability to lift a minimum of fifty pounds and perform a two-person lift for individuals weighing up to seventy pounds.

Travel outside of the local area is rare, with occasional travel within the community required.

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