Employment Services Coordinator

1 week ago

Anchorage, Alaska, United States Catholic Social Services Full time
Position Overview

ROLE SUMMARY

This role focuses on aiding individuals in securing and sustaining employment. The coordinator works to eliminate obstacles to employment and enhance job readiness capabilities. This individual will guide clients through the U.S. workforce landscape via personalized coaching and job readiness workshops. Additionally, the coordinator will establish connections with employers and community organizations to effectively support the client demographic.

ABOUT OUR ORGANIZATION

Catholic Social Services (CSS) is a dedicated human and social services organization that embraces individuals from all backgrounds through its various programs and employment opportunities. We extend assistance to our community members through a range of supportive services, including emergency housing, food security, case management, and refugee support. CSS is committed to empowering individuals and families towards lasting stability, fostering vibrant communities for everyone.

OUR MISSION: To compassionately assist those in need, strengthen families, and advocate for the common good.

OUR VISION: A future where all individuals and families thrive.

IMPACT STATEMENT: CSS empowers individuals and families on their journey to lasting stability, contributing to the development of thriving communities.

GUIDING PRINCIPLES: - Upholding Catholic Social Teachings - Respect for all individuals - Commitment to excellence - Fostering personal growth - Collaborating for strength.

PROGRAM OVERVIEW

The Refugee Assistance & Immigration Services (RAIS) program serves as a vital link for refugees and newcomers, helping them transition from their past experiences to the skills necessary for success in the United States. By emphasizing economic independence, community integration, and respect for diverse cultures, RAIS cultivates an environment of support and encouragement for refugees to thrive.

ESSENTIAL COMPETENCIES

Ability to maintain confidentiality and professional boundaries while treating each person with dignity and respect.

Highly organized with a strong attention to detail.

Self-driven and capable of working independently or collaboratively.

Adaptable to a fast-paced environment, prioritizing group objectives over personal ambitions.

Open and honest communication style.

Professional demeanor in challenging situations.

Ability to manage emotional and resistant responses while seeking assistance when needed.

Demonstrated leadership, reliability, creativity, discretion, initiative, and adaptability.

Desire to engage with diverse populations to fulfill the program's mission.

KNOWLEDGE AND SKILLS

  • Experience working with individuals from various cultural backgrounds.
  • Expertise in adult education methodologies.
  • Familiarity with teaching English Language Learners (ELL).

SKILLS REQUIRED

  • Exceptional interpersonal abilities.
  • Strong verbal and written communication skills.
  • Proficient in standard office software such as Word and Excel.
  • Basic computer literacy, including internet and email proficiency.
  • Ability to quickly assess client situations and gather relevant information.
  • Capability to produce clear and accurate documentation.
  • Attention to detail in completing necessary paperwork.
  • Bilingual skills are preferred.
  • Problem-solving aptitude.
  • Willingness to learn and adapt.
  • Ability to manage a diverse classroom environment.
  • Organizational skills sufficient to perform duties with minimal supervision.
  • Ability to relate effectively to colleagues, program participants, and the public.

KEY RESPONSIBILITIES

  • Conduct employment assessments and assist clients in establishing career objectives.
  • Support clients in executing their employment strategies, including connecting them with resources for skill development and transportation.
  • Educate clients on effective job search techniques and assist with application processes.
  • Prepare clients for interviews through guidance and practice sessions.
  • Monitor the progress of employed clients and facilitate employer-client relations.
  • Engage with new employers and maintain existing partnerships.
  • Develop and deliver educational content aimed at enhancing job skills and familiarizing clients with the U.S. work environment.
  • Teach various classes, including computer skills, job readiness, mock interviews, and application processes.
  • Document all client interactions and related activities accurately and promptly.
  • Stay updated on program communications, policy changes, and community resources.
  • Assist in crisis situations, coordinating necessary emergency services as appropriate.
  • Maintain client confidentiality and handle sensitive information responsibly.
  • Perform additional duties as assigned.

QUALIFICATIONS

Minimum Education: High School Diploma or equivalent.

Minimum Experience: At least one year of experience in a case management role working with refugees or similar populations. A combination of relevant education and experience may be considered.

WORK ENVIRONMENT

Physical Demands: Work is conducted in a standard office setting, with occasional lifting of up to 25 pounds and extended periods of sitting or standing.

Travel Requirements: Frequent travel within the local area is necessary.

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