Client Support Specialist I

1 week ago


Anchorage, Alaska, United States Catholic Social Services Full time
Job Overview

POSITION SUMMARY

As a vital member of our team, the Case Manager I engages in proactive outreach to potential clients, crafting individualized goals aimed at facilitating access to housing and overall wellness. This role is essential in linking clients with community resources, collaborating with various agencies and service providers, while consistently offering intervention and ongoing support for individuals facing behavioral health or substance use challenges.

ABOUT CATHOLIC SOCIAL SERVICES

Catholic Social Services (CSS) is a compassionate human and social services organization dedicated to providing behavioral health care to individuals of all backgrounds. Our mission is to assist our neighbors in Alaska through diverse supportive programs, including emergency shelter, food security, housing assistance, case management, and refugee support. CSS is committed to empowering individuals and families towards permanent stability, fostering vibrant communities for everyone. As a nationally accredited organization by the Council on Accreditation (COA), we are recognized for delivering high-quality services that adhere to best practice standards in the social service sector.

OUR MISSION: To serve those in need with compassion, strengthen families, and advocate for the common good.

OUR VISION: A community where all individuals and families thrive.

IMPACT STATEMENT: CSS empowers individuals and families on their journey to lasting stability, contributing to flourishing communities.

GUIDING PRINCIPLES: - Commitment to Catholic Social Teachings - Respect for all individuals - Pursuit of excellence - Empowerment of personal growth - Collaboration for strength.

PROGRAM OVERVIEW

The Homeless Family Services (HFS) program focuses on providing housing case management for adults experiencing homelessness and families with children who are unsheltered. HFS staff collaborate with clients to address the challenges they encounter on their path to stability, aiming to connect them with resources that lead to secure housing.

KEY COMPETENCIES

  • Accountability: Demonstrates ownership of commitments and learns from mistakes.
  • Adaptability: Adjusts to changes with professionalism and thoughtfulness.
  • Confidentiality: Upholds the highest standards of confidentiality regarding sensitive information.
  • Effective Communication: Engages others through clear and impactful information sharing.
  • Cultural Sensitivity: Exhibits awareness and respect for diverse backgrounds.
  • Judgment: Makes informed decisions with consideration of their impact.
  • Quality Focus: Ensures all responsibilities meet established standards.
  • Results Orientation: Driven by outcomes and committed to achieving goals.
  • Team Collaboration: Fosters a cooperative and respectful team environment.
  • Stress Management: Maintains professionalism under pressure and seeks support when needed.
  • Empathy: Provides compassionate and individualized care to clients.

KNOWLEDGE REQUIREMENTS

  • Understanding of Critical Time Intervention and Intensive Case Management.
  • Familiarity with Case Management principles and Motivational Interviewing techniques.
  • Awareness of Trauma-Informed Care practices.
  • Knowledge of relevant housing and homelessness regulations.
  • Proficiency in the Housing First Model and Harm Reduction strategies.
  • Competence in Microsoft Office Suite.

RESPONSIBILITIES

  • Conduct comprehensive assessments of clients' self-sufficiency levels.
  • Assist clients in developing personalized service plans with clear goals.
  • Facilitate access to housing and behavioral health services for clients.
  • Document all client interactions accurately and maintain records per agency standards.
  • Advocate for clients in securing necessary services such as housing, counseling, and healthcare.
  • Maintain regular contact with clients to monitor their progress.
  • Stay informed about community resources and service providers.
  • Compile monthly statistics on case management services for reporting purposes.
  • Coordinate services among various providers as required.
  • Provide crisis intervention when necessary.
  • Possess a valid driver's license and have access to a reliable vehicle for client transportation.
  • Perform additional duties as assigned.

QUALIFICATIONS

Minimum Education: High School Diploma or GED.

Minimum Experience: Two years of experience working with vulnerable populations. A combination of relevant education and experience may be considered.

WORK ENVIRONMENT

The work environment typically consists of a shared office space, with opportunities for outreach and case management in various community settings, including shelters and public areas. Physical demands may include occasional lifting of up to 25 pounds and prolonged periods of sitting or standing. Travel within the local area is required.



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