Restaurant Operations Manager
3 days ago
We are seeking a highly skilled and experienced Restaurant General Manager to lead our team at our Dairy Queen location in Moses Lake, Washington. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.
Key Responsibilities- Team Leadership: Build and develop a high-performing team by guiding, supporting, and empowering your crew members and shift leaders to achieve their full potential.
- Customer Experience: Ensure that every customer has an exceptional experience by providing excellent service, maintaining a clean and welcoming store environment, and addressing customer complaints in a timely and professional manner.
- Operations Management: Oversee all aspects of restaurant operations, including inventory management, labor scheduling, and profit and loss management.
- Marketing and Sales: Develop and implement local marketing strategies to increase sales and drive customer engagement.
- Performance Management: Conduct regular performance reviews, provide feedback and coaching, and make data-driven decisions to drive business results.
- Compliance and Risk Management: Ensure compliance with all company policies, procedures, and regulatory requirements, and identify and mitigate potential risks to the business.
- Experience: Minimum of 3-5 years of restaurant management experience, with a proven track record of driving sales growth and improving customer satisfaction.
- Education: High school diploma or equivalent required.
- Skills: Strong leadership and communication skills, with the ability to motivate and develop a high-performing team. Proven ability to analyze data and make informed business decisions.
- Physical Demands: Ability to stand for long periods of time and lift up to 50 pounds.
- Salary: $50,000 - $60,000 per year (based on experience).
- Benefits: Comprehensive health insurance, paid vacation and holidays, and a 401(k) plan.
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