Restaurant Operations Manager

3 days ago


Moses Lake, Washington, United States DND Groups, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Restaurant General Manager to lead our team at our Dairy Queen location in Moses Lake, Washington. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities
  • Team Leadership: Build and develop a high-performing team by guiding, supporting, and empowering your crew members and shift leaders to achieve their full potential.
  • Customer Experience: Ensure that every customer has an exceptional experience by providing excellent service, maintaining a clean and welcoming store environment, and addressing customer complaints in a timely and professional manner.
  • Operations Management: Oversee all aspects of restaurant operations, including inventory management, labor scheduling, and profit and loss management.
  • Marketing and Sales: Develop and implement local marketing strategies to increase sales and drive customer engagement.
  • Performance Management: Conduct regular performance reviews, provide feedback and coaching, and make data-driven decisions to drive business results.
  • Compliance and Risk Management: Ensure compliance with all company policies, procedures, and regulatory requirements, and identify and mitigate potential risks to the business.
Requirements
  • Experience: Minimum of 3-5 years of restaurant management experience, with a proven track record of driving sales growth and improving customer satisfaction.
  • Education: High school diploma or equivalent required.
  • Skills: Strong leadership and communication skills, with the ability to motivate and develop a high-performing team. Proven ability to analyze data and make informed business decisions.
  • Physical Demands: Ability to stand for long periods of time and lift up to 50 pounds.
Benefits and Compensation
  • Salary: $50,000 - $60,000 per year (based on experience).
  • Benefits: Comprehensive health insurance, paid vacation and holidays, and a 401(k) plan.


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