Executive Director of Operations

6 days ago


Fayetteville North Carolina, United States DECA Dental Group Full time
About the Role

As a key member of the senior management team at DECA Dental Group, the Executive Director of Operations will play a critical role in driving growth and operational excellence across the organization.

Key Responsibilities
  • Lead process improvement initiatives to achieve significant impact on financial, operational, customer, and employee satisfaction metrics.
  • Attract, retain, and lead a high-performing operating team, driving operational improvement initiatives and monitoring performance.
  • Gather and analyze data to prioritize process improvements, develop business cases for improvement projects, and refine and standardize operating practices.
  • Support marketing and promotional programs to increase patient growth and retention.
  • Build a supportive team environment, promoting office morale and ensuring successful execution of operational standards.
  • Communicate regularly with team members and support teams, building effective relationships with doctors, staff, and upper management.
  • Serve as a critical leader in the organization, collaborating with the senior management team to drive growth and organize operations.
Requirements
  • BS in Business Management or related experience required, MBA preferable.
  • Knowledge of dental terminology and dental practice management is required.
  • 5+ years of managerial experience managing 15+ staff members.
  • Multi-site experience.
  • Fast learner, very analytical / data-driven thinker, with advanced MS Excel skills.
  • Strong problem-solving skills, ability to motivate, influence, and coach teams to success.
  • Collaborative and service-minded, with a high degree of integrity.
  • Strong written and oral communication and interpersonal skills.


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