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Executive Director of Operations

2 months ago

Charlotte North Carolina, United States MGA Homecare Full time
Job Description

The Director of Operations is responsible for overseeing all facets of practice operations at MGA Homecare, ensuring effective day-to-day operations and collaboration with providers and key health system and community leaders. This role is responsible for improving the productivity of the organization.

Key Responsibilities:

  • Oversee operations within the Charlotte location and manage employees to ensure smooth day-to-day operations.
  • Implement business guidelines and strategies, working with other department heads to ensure everything runs smoothly and in accordance with guidelines.
  • Direct people and monitor processes and programs across sites to achieve expected outcomes and contractual obligations, and meet or exceed client expectations.
  • Facilitate client understanding of connections between MGA strategic priorities and client needs and expectations.
  • Communicate client feedback and share companywide lessons learned regarding client relations with direct reports.
  • Collaborate with site managers, regional team members, and MGA colleagues at all levels and from all areas/disciplines to implement and monitor business process and clinical quality improvement initiatives across assigned sites.
  • Track, monitor, and communicate key regional planning, budgeting, and forecasting activities, and assist and review the work of others on tasks associated with these activities.
  • Review and analyze budget and financial reports for assigned sites and take corrective action as needed, providing insight behind the numbers.
  • Proactively identify and communicate potential financial issues/risks, and take action to drive improvements in regional financial performance.
  • Identify financial process and reporting inefficiencies and suggest improvements.
  • Support and execute the mission, ethics, and goals of the company effectively.
  • Represent themselves in a positive and professional manner in the company and community.
  • Adhere to dress code with a clean and neat professional appearance.
  • Report on time and as scheduled in order to complete work within designated time.
  • Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.