Field Operations Supervisor

2 weeks ago


McPherson, United States USA7 DXC Technology Services LLC Full time

Position Overview: We are excited to announce an opportunity for a dedicated professional to join our organization as a Field Operations Supervisor. This role is ideal for individuals with extensive experience in hardware and software deployment, maintenance, and troubleshooting. Below is an outline of the key responsibilities associated with this position:

  • Facilitating the investigation and resolution of intricate installation and maintenance challenges.
  • Delivering on-site technical support to clients, encompassing the setup and servicing of systems and equipment.
  • Addressing client concerns related to hardware installation, repair, upgrades, and ongoing maintenance.
  • Educating clients on the effective operation and upkeep of systems and equipment.
  • Ensuring appropriate referrals for follow-up issues, testing, and troubleshooting are made.
  • Serving as a point of contact for clients regarding administrative and technical project inquiries.
  • Conducting analysis and generating reports on trends related to system issues.

Requirements:

  • Minimum of 5 years of experience in field support.
  • Proficiency in ticketing and asset management systems.
  • In-depth knowledge of hardware/software installation, support, and troubleshooting.
  • Familiarity with various operating systems, including Windows XP, 10, and 11, Mac OS, and iOS.
  • Expertise in network troubleshooting, VPN connectivity, and security support.
  • Working knowledge of Active Directory, MS Office, and other relevant software applications.
  • Ability to configure new PCs/notebooks and install software/hardware remotely.
  • Basic understanding of networking principles and capability to provide Hands & Eyes support.
  • Physical ability to lift and carry items weighing up to 40lbs.

Preferred Education and Training:

  • High school diploma or equivalent.
  • Relevant certifications from recognized vendors such as Lenovo, CompTia A+, and Apple.

Work Environment:

  • Responsibilities may include maintenance of walk-up kiosks/vending and network printers.
  • Work conditions may involve data centers or telecommunications closets.
  • Flexibility for weekend and shift work, including on-call responsibilities.
  • Acting as a primary contact for service delivery managers.


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