Customer Success Manager

11 hours ago

Atlanta, Georgia, United States WelcomeHome Software Full time
About WelcomeHome Software

WelcomeHome Software is a pioneering SaaS startup based in Atlanta, Georgia, dedicated to revolutionizing the senior living space with its cutting-edge Customer Relationship Management (CRM) platform.

Since its inception in 2019, the company has experienced remarkable growth, achieving profitability from day one and hitting hypergrowth with a team that prioritizes client success over external reporting and internal politics.

WelcomeHome's differentiation lies not only in providing the most technologically advanced and user-friendly software in the space but also in offering white-glove support, from migration to ongoing training and troubleshooting.

About the Role

As the Customer Success Manager, you will collaborate closely with the Director of Customer Success to ensure seamless adoption of WelcomeHome's CRM platform by clients and foster a long-term relationship with them.

Key responsibilities include:

  • Configuring the software to meet the unique needs of each community, aligning with their sales standards and terminology
  • Providing comprehensive training to community Sales Directors, either on-site or via video conference
  • Identifying and elevating key client needs to senior leadership
  • Analyzing industry data and client metrics to inform sales strategies and drive performance improvement
  • Conducting Quarterly Business Reviews with senior sales leaders to assess progress and set goals

This role is based in our Atlanta office, with a hybrid work arrangement (3 days in office, 2 at home) available after 6 months of full-time employment.

About You

We seek an organized, detail-oriented, and innovative individual who is passionate about customer success and driven by the company's mission. The ideal candidate will have:

  • At least 2 years of experience in customer success within a software environment
  • Strong problem-solving skills and excellent written and interpersonal communication skills
  • Critical thinking and data analysis skills, with prior experience in a start-up environment a plus
What You'll Get

WelcomeHome Software values its employees and offers a competitive compensation package, including health, vision, and dental coverage, 401(k) matching, and unlimited PTO. But more importantly, you'll be part of a dynamic team that cares deeply about its work and is committed to helping you succeed.

  • Customer Success Manager

    3 weeks ago

    Atlanta, Georgia, United States Incident IQ LLC Full time

    Job Title: Manager, Customer SuccessAt Incident IQ LLC, we are seeking a highly skilled and experienced Manager, Customer Success to join our team. As a key member of our Customer Success Organization, you will play a pivotal role in driving high-quality service delivery and client satisfaction through proactive account management and rapid customer...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Incident IQ Full time

    Job Title: Manager, Customer SuccessAt Incident IQ, we're seeking a seasoned professional to join our Customer Success team as a Manager, Customer Success. This role will play a pivotal part in driving high-quality service delivery and client satisfaction through proactive account management and rapid customer response.Key Responsibilities:Liaise between...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Samsara Full time

    About the RoleSamsara is a pioneer in the Connected Operations Cloud, empowering organizations to harness IoT data and improve their operations. As a Customer Success Manager, you will play a critical role in ensuring the ongoing success and value realization for our enterprise customers.Key ResponsibilitiesDefine and execute long-term strategies for the...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Flowable AG Full time

    {"title": "Customer Success Manager", "description": "At Flowable AG, we're seeking a skilled Customer Success Manager to join our team. As a key partner to our customers, you'll play a vital role in ensuring their success and maximizing value from their investment in our Intelligent Business Automation solutions.Key Responsibilities:Customer Enablement:...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Cloverly, Inc. Full time

    About the RoleCloverly, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for building strong relationships with our clients, ensuring their satisfaction and success, and providing tailored support to help them achieve their goals with our software solutions.Key...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Trella Health Full time

    {"h1": "Customer Success Manager", "p": "At Trella Health, we empower meaningful change in healthcare by delivering innovative solutions. Our Customer Success Managers play a critical role in supporting new and existing customers throughout their journey to oversee account health and retention. You will build strategic relationships with customers' champions...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Flock Safety Full time

    {"title": "Customer Success Manager", "description": "Unlock Your Potential as a Customer Success Manager at Flock SafetyFlock Safety is a pioneering technology company that's revolutionizing public safety. We're seeking a highly skilled Customer Success Manager to join our team and drive growth through exceptional customer experiences.Key...

  • Customer Success Manager

    3 weeks ago

    Atlanta, Georgia, United States Incident IQ LLC Full time

    Customer Success ManagerAt Incident IQ LLC, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our K-12 education customers.Key Responsibilities:Collaborate with our implementation and sales teams to ensure seamless...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Salesforce Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key ResponsibilitiesOrchestrate all deliverables for our Signature...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Flock Safety Full time

    {"title": "Customer Success Manager", "description": "Unlock Your Potential as a Customer Success Manager at Flock SafetyFlock Safety is a pioneering technology company that's revolutionizing public safety. We're seeking a highly skilled Customer Success Manager to join our team and drive growth through exceptional customer experiences.Key...

  • Customer Success Manager

    3 weeks ago

    Atlanta, Georgia, United States ACI Worldwide Full time

    Job Title: Customer Success ManagerAt ACI Worldwide, we're seeking a highly skilled Customer Success Manager to lead our team in delivering exceptional customer experiences. As a key member of our organization, you'll be responsible for driving business growth, client retention, and program implementation.Key Responsibilities:Sustaining Business Growth and...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Salesforce Inc Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Success with SalesforceAs a Customer Success Manager at Salesforce, you will be the trusted advisor and partner for our customer organizations. Your expertise will help them maximize the value of their Salesforce investment and achieve their business goals.Key Responsibilities:Forge deep...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Harris Computer Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Success with Harris ComputerHarris Computer is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their business objectives through our software solutions.Key...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States LanguageWire Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer PotentialAre you passionate about the language industry and technology? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a Customer Success Manager to join our team in Atlanta.The RoleAs a Customer Success Manager, you will be responsible for...

  • Customer Success Manager

    3 weeks ago

    Atlanta, Georgia, United States Salesforce Full time

    Unlock Enterprise Success with SalesforceFor customers seeking to maximize their Salesforce investment with an enterprise-level experience and rapid support from our most skilled experts, our Signature Success Plan is the ideal choice.Key Benefits:Expert guidance from seasoned Salesforce professionalsFast and efficient support for seamless...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Incident IQ Full time

    Job Title: Customer Success ManagerAt Incident IQ, we are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our K-12 customers. Your primary responsibility will be to foster strong, long-lasting relationships with our...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Tek Experts Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Success Manager. As a key member of our Sales Support & Customer Care team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesServe as the...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States CENTEGIX Full time

    {"h1": "Customer Success Manager at CENTEGIX", "p": "As a Customer Success Manager at CENTEGIX, you will play a pivotal role in collaborating with our customers across diverse industries and solution areas. Your primary responsibility will be to own and drive the customer journey for your portfolio, ensuring a high level of satisfaction, engagement, and...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Wayflyer Full time

    About WayflyerWe're a fast-growing, venture-backed startup revolutionizing eCommerce by empowering great brands to reach their growth potential. Our mission is to give the world access to the best products by providing innovative financial solutions.Job SummaryWe're seeking a highly skilled Customer Success Manager to join our US team. As a key member of our...

  • Customer Success Manager

    6 days ago

    Atlanta, Georgia, United States Sage Full time

    Job Title: Customer Success ManagerAt Sage, we're seeking a highly skilled Customer Success Manager to join our team. As a key player in our customer success story, you'll be responsible for ensuring our customers achieve value from their partnership with us.Key Responsibilities:Proactively ensure your portfolio of customers consistently gets value from...