Product Support Manager

2 weeks ago


Seattle, Washington, United States Figma Full time
Product Support Manager

Figma is a design tool that's revolutionizing the way teams collaborate on product design. We're growing our team of passionate people who are dedicated to making design accessible to all.

As a Product Support Manager, you'll play a critical role in ensuring our customers have an exceptional experience with our product. You'll be responsible for leading a team of support specialists who provide top-notch support to our customers.

Key responsibilities include:

  • Leading a team of support specialists to provide timely and effective support to customers
  • Developing and implementing support processes and procedures to ensure high-quality support
  • Collaborating with cross-functional teams to identify and resolve customer issues
  • Providing coaching and training to support specialists to ensure they have the skills and knowledge needed to provide excellent support

We're looking for a seasoned support leader who is passionate about crafting an environment where our customers and employees can thrive. If you have experience leading high-performing support teams and are passionate about delivering exceptional customer experiences, we'd love to hear from you.


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