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Product Manager

1 month ago

Seattle, Washington, United States Photon Full time
Product Manager

Photon is seeking a highly skilled Product Manager to lead the development of our payment capabilities. As a key member of our team, you will be responsible for defining the product roadmap, working closely with cross-functional partners, and ensuring seamless rollout of new capabilities.

Key Responsibilities
  • Partner with Business Analysts and Business Stakeholders to define scope and high-level requirements for integration.
  • Create user stories granular enough to be achieved in a single sprint, elaboration of Epics and Features, creating and maintaining the product backlog, supporting user and application testing, and coordinating release activities.
  • Act as subject matter expert of capabilities in assigned portfolio and provide consultation to cross-functional partners.
  • Define roadmap necessary for integration with Hawaiian Airlines aligned to defined timelines.
  • Define and manage the implementation plan in partnership with Technical Program Managers.
  • Provide day-to-day support of the portfolio, including managing support inquiries, responding to user feedback, creating communications, etc.
  • Partner with the User Experience teams as needed to provide guidance and prioritization during the product development process and participate in user research and product discovery activities.
  • Assist the product, engineering, and scrum team during regular ceremonies: feature review, grooming, sprint plans, and demos by being the voice of the customer and communicating the value behind each product and prioritization decision.
  • Serve as project manager on small to medium initiatives where no project manager is assigned.
  • Coordinate new and changed functionality with affected business groups to ensure seamless rollout of new capabilities.
  • Interact as needed with external vendors in design, delivery, and support of payment capabilities.
  • Develop and report on objectives and key results and build ability to track and measure into offerings.
  • Perform other duties as assigned.
Requirements
  • 4 years of experience in product management, program management, or product ownership.
  • Bachelor's degree with a focus in a related discipline, or an additional two years of training/experience in lieu of this degree.
  • Proficiency with product management methodologies (including user research and product discovery).
  • Proficiency with software development methodology, including AGILE methods.
  • Demonstrated knowledge of the software development life cycle (SDLC).
  • Excellent written and verbal communication skills with diverse audiences, including both technical and non-technical customers, colleagues, and executives.
  • Ability to facilitate user group meetings with stakeholders and drive agenda for a common solution.
  • Demonstrated ability to interact with all levels of management cross-divisionally.
  • Demonstrated ability to manage multiple projects with increased complexity.
  • Demonstrated ability to manage conflict.
  • High school diploma or equivalent is required.
  • Must be authorized to work in the U.S.
  • Preferred:
  • Prior product management experience with a team developing mobile applications for iOS devices.
  • Prior product management experience with a team developing applications for contact centers.
  • Prior product management experience with a team developing applications for payments or finance.
  • Prior airline industry experience.
  • Prior payment, financial, or similar experience or contact center experience.
  • Experience managing vendor relationships.