Auto Body Client Relations Specialist
2 weeks ago
POSITION SUMMARY
The Auto Body Customer Service Coordinator at Town & County Auto Body Collision Center is responsible for providing exceptional service to our clientele. This role emphasizes the importance of cultivating strong relationships with customers while offering insights into various auto body services, products, and pricing structures, ensuring a seamless and enjoyable experience that encourages customer loyalty.
COMPENSATION & BENEFITSThis full-time position within the automotive sector offers a competitive salary along with a robust benefits package, which includes a 401K plan, medical and dental insurance, as well as vacation and sick leave.
KEY RESPONSIBILITIES- Efficiently manage incoming customer inquiries through phone and email communications
- Proactively reach out to both current and prospective customers
- Investigate and resolve customer issues and concerns
- Utilize company resources to deliver precise pricing and delivery information
- Simultaneously manage multiple customer accounts
- Provide constructive feedback from customers to the management team for process improvements
- Exhibit exemplary customer service practices
- Proven ability to engage and assist customers effectively
- Strong verbal and written communication skills
- Ability to build and maintain lasting customer relationships
- Demonstrated organizational skills and problem-solving capabilities
- Able to work independently under pressure
- High School Diploma or equivalent
- Experience in customer service, sales, or related fields
Town & County Auto Body Collision Center is committed to being an Equal Opportunity Employer.
We strive to provide equitable employment opportunities to all individuals, without regard to race, color, religion, gender, age, sexual orientation, national origin, marital status, disability, veteran status, or any other legally protected status. Our dedication to equality is reflected in all aspects of employment, from hiring to advancement and terms of service.
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