Beverage Service Attendant

2 weeks ago

Memphis, Tennessee, United States Peabody Hotels & Resorts Full time


REPORTS TO: Beverage Supervisor and/or Beverage Manager.

SUPERVISES: N/A.

WORK ENVIRONMENT:

Areas designated for banquets, meeting spaces, and service zones.

Responsibilities include working:
  • in fluctuating temperature conditions (including extreme heat or cold).
  • in varying noise environments.
  • both outdoors and indoors.
  • in proximity to fumes and/or odor hazards.
  • around dust and/or mite hazards.
  • with chemicals.
  • long hours during peak seasons.
KEY RELATIONSHIPS:

Internal: Colleagues in Beverage, Kitchen/Stewarding, Banquet, Convention Services, General Cashier, Storeroom/Purchasing, Engineering, Sales, and Catering.

External: Guests and visitors attending banquets and hotel events.

QUALIFICATIONS

Essential:
  1. Must be at least 18 years old to serve alcoholic beverages.
  2. Minimum of 1 year experience in bartending or as a bar back.
  3. Food handling certification required.
  4. Proficiency in English, both spoken and written.
  5. Ability to communicate clearly.
  6. Basic arithmetic skills.
  7. Capability to:
    • execute job responsibilities with precision, speed, and attention to detail.
    • organize and prioritize tasks effectively.
    • maintain composure and resolve issues using sound judgment.
    • follow instructions meticulously.
    • recognize and respond to guests' service needs.
    • collaborate effectively with team members.
    • work independently with minimal oversight.
    • protect the confidentiality of guest information and sensitive hotel data.
    • interact with guests, management, and colleagues in a courteous and discreet manner.
    • maintain consistent and punctual attendance.
    • adhere to grooming standards.
    • demonstrate excellence in service.
8. Familiarity with a variety of drink recipes and beverage service protocols.
9. Obtain TIPS certification within 60 days of employment.

Desirable:
  1. High school diploma or equivalent vocational training.
  2. Certification in liquor, wine, and food service training.
  3. CPR certification.
  4. Ability to promote and sell products effectively.
  5. Proficiency in using property management systems and point of sale systems.
  6. Experience in guest relations training.
PHYSICAL ABILITIES

Essential:

1. Ability to exert physical effort in moving items weighing up to 300 pounds.
2. Capability to perform various physical tasks throughout the work environment.
3. Ability to reach above shoulder height.

ESSENTIAL JOB FUNCTIONS
  1. Maintain comprehensive knowledge of and adhere to all departmental policies, service protocols, and standards.
  2. Understand the proper maintenance and usage of equipment, using it only as intended.
  3. Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of workload or time of day. If a request cannot be fulfilled, provide a courteous explanation or estimated timeframe for fulfillment.
  4. Foster positive guest relations at all times.
  5. Be knowledgeable about all hotel services/features and local attractions to accurately respond to guest inquiries.
  6. Address guest complaints to ensure satisfaction.
  7. Monitor and uphold cleanliness, sanitation, and organization of assigned work areas.
  8. Maintain complete knowledge of service requirements for assigned functions, including:
  9. Strictly adhere to state liquor regulations, particularly those prohibiting service to minors, intoxicated individuals, and drunk driving.
  10. Maintain thorough knowledge of POS and manual systems.
  11. Secure assigned bank and ensure accuracy of funds. Keep bank secure at all times.
  12. Complete opening side duties:
  13. Transport bar unit with all supplies and equipment to designated function area and set up in specified location. Ensure security of all bar supplies in function area.
  14. Greet guests and take their orders.
  15. Receive all cash or tickets before serving drinks to guests.
  16. Prepare all drink orders for guests according to specified recipes.
  17. Provide club service for designated beverages.
  18. Serve drinks to guests.
  19. Collect drink tickets where applicable.
  20. Open and serve wine/champagne bottles; collect payment/tickets where applicable.
  21. Clear soiled items from bar tops and tables and place them in designated areas.
  22. Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout the scheduled function time. Ensure proper authorization for additional payments as required prior to replenishing.
  23. Clearly communicate last call at designated closing time to guests, Banquet Supervisor, and Servers.
  24. Transport bar unit with all supplies and equipment from function area to designated area and dismantle the bar. Ensure all cash and/or tickets are secure and not left unattended.
  25. Maximize usage of all supplies to achieve budgeted beverage costs and minimize waste.
  26. Utilize all chemicals in accordance with OSHA regulations and hotel requirements.
  27. Complete closing side duties:
  28. Count bank at end of shift; complete designated cashier reports and drop receipts; secure bank.
  29. Follow cleaning schedule.
SECONDARY JOB FUNCTIONS
  1. Assist in other bar areas as assigned.
STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

This job description does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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