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Beverage Support Associate

2 months ago

Memphis, Tennessee, United States Peabody Hotels & Resorts Full time


REPORTS TO: Lobby Bar Supervisor, Banquet Beverage Supervisor, and/or Beverage Manager.

SUPERVISES: N/A.

WORK ENVIRONMENT:

Bar areas, banquet facilities, and service zones.

Job entails working:
  • in fluctuating temperature conditions (including extreme heat or cold).
  • amid varying noise levels.
  • in both outdoor and indoor settings.
  • around fumes and/or odor hazards.
  • in environments with dust and/or mite hazards.
  • in proximity to chemicals.
  • extended hours during peak seasons.
KEY RELATIONSHIPS:

Internal: Team members in Bar, Kitchen/Stewarding, Restaurant, Storeroom/Purchasing, Housekeeping, and Engineering.

External: Hotel guests and visitors, Equipment Repair personnel.

ESSENTIAL JOB FUNCTIONS

1. Acquire comprehensive knowledge of and adhere to all departmental policies, service protocols, and standards.

2. Maintain thorough understanding of proper equipment maintenance and usage. Utilize equipment solely as intended.

3. Anticipate guest needs, respond swiftly, and acknowledge all guests, regardless of busyness or time of day.

4. Foster positive guest relations consistently.

5. Be knowledgeable about all hotel services/features and local attractions/activities to accurately respond to guest inquiries.

6. Address guest complaints, ensuring satisfaction.

7. Oversee and uphold cleanliness, sanitation, and organization of designated work areas.

8. Maintain complete knowledge of all menu items, liquor brands, beers, wines, and non-alcoholic options available.

9. Understand the specific characteristics and descriptions of every wine/champagne by the glass and major wines on the list.

10. Comply with state liquor regulations, particularly those prohibiting service to minors, intoxicated individuals, and drunk driving.

11. Be aware of table/seat/station numbers, room capacity, hours of operation, and menus.

12. Complete opening side duties:
  • Check quality and quantity of all bar stock and supplies using consumption reports.
  • Complete opening inventory documentation.
  • Request all necessary supplies.
  • Transport supplies from storeroom to designated bars.
  • Stock ice in the bar.
  • Organize glassware and paper supplies.
  • Prepare glassware and paper supplies for service.
  • Arrange bottles in display cabinets and speed rails.
  • Check refrigeration unit and glass wash machine temperatures.
  • Prepare bowls of bar snacks; place on bar and tables at opening.
13. Inspect cleanliness and condition of bar and service areas; rectify any deficiencies.

14. Assist bartenders in preparing garnishes and mixes.

15. Replenish supplies in bars throughout the shift.

16. Restock ice as needed.

17. Answer phones following Peabody Service Excellence practices.

18. Monitor and maintain cleanliness, sanitation, and organization of bar and service areas.

19. Transport soiled wares to the dishwashing area.

20. Extend courteous farewells to guests upon their departure and invite them to return.

21. Clean and sanitize glassware using the glass machine.

22. Ensure maximum utilization of all supplies to achieve budgeted beverage costs and minimize waste.

23. Utilize all chemicals in accordance with OSHA regulations and hotel requirements.

24. Complete closing side duties:
  • Properly store all reusable goods.
  • Empty and drain ice bins.
  • Scrub sinks.
  • Remove all items from bar tops and tables; place clean items in designated areas; wipe down all surfaces of bar tops and tables.
  • Remove liquor and bottles from speed rails and liquor cabinets.
  • Secure all liquors, beers, wines, coolers, cabinets, and storage areas.
  • Wipe down all bottles and surfaces.
  • Clean all bar equipment and tools.
  • Dispose of trash.
  • Sweep and mop floors behind the bar, office, and service bar.
25. Must obtain TIPS Training certification within 60 days of employment.

SECONDARY JOB FUNCTIONS

1. Assist with weekly/monthly inventory counts.

2. Adhere to maintenance programs and cleaning schedules.

3. Document maintenance needs on work orders and submit to management.

Requirements

QUALIFICATIONS

Essential:

1. Minimum age of 18 to handle liquor.

2. Food handling certification.

3. Proficiency in English, both verbal and written.

4. Ability to communicate legibly.

5. Basic arithmetic skills.

6. Capability to:
  • perform job functions with attention to detail, speed, and accuracy.
  • prioritize and organize tasks.
  • remain calm and resolve issues using sound judgment.
  • follow directions thoroughly.
  • understand guest service needs.
  • work collaboratively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest information and relevant hotel data.
  • assist in tracking additional products taken to bartenders.
  • communicate satisfactorily with guests, management, and co-workers in a courteous, empathetic, and discreet manner.
  • maintain regular and punctual attendance.
  • adhere to grooming standards.
  • exemplify Peabody Service Excellence.
Desirable:

1. High school diploma or equivalent vocational training certificate.

2. Previous experience in the hospitality industry in a similar role.

3. Certification in an alcohol awareness program.

4. Certifications in liquor, wine, and food service training.

5. Knowledge of proper chemical handling procedures.

6. Ability to suggestively sell products.

7. Proficiency in inputting and accessing information in property management systems/computers/point of sales systems.

8. Previous training in guest relations.

9. Certification in CPR.

PHYSICAL ABILITIES

Essential:

1. Ability to exert physical effort in transporting up to 300 pounds.

2. Capability to endure various physical movements throughout work areas.

3. Ability to reach arm's length above shoulder height.

4. Capacity to remain in a stationary position for 30-45 minutes during work shifts.