Customer Service Ambassador for Crunch Fitness
5 days ago
We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Crunch Fitness. As a key member of our staff, you will be responsible for providing exceptional service to our members and guests, ensuring their experience is positive and memorable.
About the RoleThis role involves working in a fast-paced environment, handling multiple tasks simultaneously, and maintaining a high level of professionalism at all times. You will be required to work effectively as part of a team, communicate clearly and respectfully with colleagues and customers, and adhere to company policies and procedures.
Key Responsibilities:- Membership Sales: Meet and greet members, promote membership sales, and process payments in accordance with company procedures.
- Check-in Process: Verify member identities, check-in guests, and maintain accurate records of member activity.
- Phone Handling: Answer calls promptly and professionally, resolving issues efficiently and effectively.
- Special Events: Communicate special events and promotions to members and guests, promoting a welcoming atmosphere within the club.
- Maintaining a Clean Environment: Ensure the workspace is tidy and organized, adhering to health and safety standards.
- Fluent Communication Skills: Possess excellent written and verbal communication skills in English.
- Computer Literacy: Proficient in using computer software and systems to manage memberships and perform administrative tasks.
- Strong Customer Service Skills: Demonstrate a commitment to delivering exceptional customer service, responding to queries and concerns in a professional and courteous manner.
- Competitive Salary: $45,000 - $55,000 per annum, depending on experience.
- Ongoing Training: Opportunities for ongoing training and development to enhance your skills and knowledge.
- Award-Winning Company Culture: Work in a dynamic and supportive environment that fosters growth and success.
Crunch Fitness offers a dynamic work environment with opportunities for advancement, flexible scheduling, and employee discounts on membership and services.
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