Retail Sales Specialist
7 days ago
Overview:
TDS Telecom is a leading technology company delivering high-speed internet, TV entertainment, and phone services to communities throughout the U.S. With 1.2 million connections, we're a rapidly growing organization that's committed to providing exceptional customer experiences.
Salary:
The estimated annual salary for this role is $41,872 - $65,144, based on a range of $19.88/hour to $31.57/hour, depending on experience and location.
About the Role:
We're seeking a highly motivated Retail Sales Specialist - Customer Experience Expert to join our team in Nampa, ID. In this role, you'll be responsible for assisting customers over the phone and face-to-face, resolving complex issues, and promoting additional services to drive revenue growth.
Key Responsibilities:
- Assist customers with Retention, Disconnect, and Move order calls and walk-in requests
- Identify customer needs and sell services to prospects and existing customers
- Resell customers on the benefits of TDS service to protect revenue
- Deliver sales and retention results through exceptional customer service
- Resolve complex customer problems and create long-term solutions
- Participate in community events and coordinate office space with other departments
Requirements:
- 1+ years of customer service or sales experience
- 2+ years of computer experience (Microsoft Outlook, Word, Excel)
- Ability to meet TDS attendance guidelines
Benefits:
As a valued member of our team, you'll enjoy a comprehensive benefits package, including medical, dental, vision, life insurance, a 401(k) plan, and paid time off. You'll also have access to education assistance, short-term and long-term disability coverage, and more.
About Us:
TDS Telecom is an equal opportunity employer that values diversity and inclusion. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.
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