Event Staff Ambassador
1 week ago
AEG is seeking highly motivated and guest-focused Event Staff to join our team at AEG venues. As an Event Staff Ambassador, you will be an integral part of creating unforgettable experiences for our guests.
About the Role:
In this dynamic role, you will have the opportunity to work in various areas of the venue, including ushering, ticket scanning, concourse customer service, and greeting guests. Your primary responsibility will be to provide exceptional guest service, ensuring that every interaction is positive and memorable.
Responsibilities:
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- Welcome guests with a warm smile and helpful attitude as they enter the venue.
- Scan event tickets efficiently and accurately to ensure guests gain entry to their designated seats.
- Assist guests in locating their ticketed seats, providing clear directions and guidance when needed.
- Monitor assigned areas for potential hazards and report incidents promptly to maintain a safe environment for all guests.
- Respond to guest concerns and complaints professionally and promptly, resolving issues to the best of your ability.
- Support guests with ADA accessible seating needs, ensuring equal access and inclusion.
- Enforce building policies and procedures to maintain a safe environment for all guests.
- Manage foot traffic flow during large crowds, ensuring smooth and efficient movement.
- Verify age requirements for alcohol purchases by checking identification.
- Be knowledgeable about arena emergency evacuation plans to assist guests safely in case of an emergency.
Requirements:
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- Prior experience in hospitality or entertainment environments is preferred.
- You must possess excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to stand for long periods, maintaining a positive attitude even in challenging situations.
- Flexible schedule required, with availability to work nights, weekends, and varying shifts.
Benefits:
This Event Staff Ambassador role offers an hourly wage of $12-$15, depending on location and experience. Additionally, benefits include a 401(k) savings plan and matching program for eligible employees.
About AEG:
AEG is a leading sports and entertainment company, operating world-class venues and producing top-tier events. Our commitment to exceptional guest service and employee satisfaction drives our success, and we're looking for passionate and dedicated individuals like you to join our team.
Earn an estimated $28,800 - $31,200 per year based on 20 hours/week, $12-$15/hour.
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