Healthcare Customer Service Representative Opportunity

5 days ago


Nampa, Idaho, United States NexRep Full time
About NexRep

NexRep connects independent contractors with clients who require customer support services. As a Customer Support Representative, you will be working on behalf of Automated Health Systems, providing essential support to individuals enrolling in public benefit programs.

Salary and Perks

This opportunity pays independent contractors $13 per hour, allowing for significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions.

Job Description

The role involves answering inbound calls, interacting with customers in a professional, empathetic, and compassionate manner, and assisting them with program enrollment. You will also need to route customers to the appropriate contacts via three-way calls and assist with their communication needs.

In addition, you will be responsible for placing outbound calls as needed to share time-sensitive information with customers and using multiple computer systems to access data and document information.

Required Skills and Qualifications

To succeed in this role, you should have at least one year of customer service experience. Knowledge of public benefit programs and prior experience in a health or human services setting is beneficial but not required.

You will need excellent written and verbal communication skills, great active listening skills, strong attention to detail, and strong PC skills, including the ability to quickly learn new computer applications.

A positive attitude, empathy, patience, and professionalism are essential for success in this role. Strong multitasking skills and the ability to adapt to change in a fast-paced environment are also required.

Benefits

As an independent contractor, you will enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation.

You will also receive one-on-one mentorship, free certification, and ongoing development opportunities. The freedom and flexibility to choose your own schedule, within the client's hours of operation, allow you to achieve better work-life balance.

You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform.



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