Event Experience Ambassador
7 days ago
About Oak View Group
Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry.
We offer an unparalleled 360-degree solution set for our owned venues and a client roster that includes the most influential and highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide.
Job Summary:
We are seeking a highly motivated and guest-focused Event Experience Ambassador to join our Guest Services Team. This role plays a critical part in delivering a World-Class experience for our guests and creating lasting memories.
The successful candidate will be responsible for ensuring seamless entry for guests, providing exceptional customer service, and promoting a safe environment throughout the venue.
Key Responsibilities:
- Welcome guests with a warm smile and a helpful attitude upon entering the venue.
- Ensure accurate ticket scanning for all guests to guarantee entry to their designated areas.
- Assist guests in locating their seats and provide clear directions.
- Maintain awareness of potential hazards and promptly report incidents.
- Monitor assigned areas for issues and opportunities to enhance the guest experience.
- Respond to guest concerns and complaints professionally and efficiently.
- Assist guests with ADA-accessible seating sections.
- Enforce all building policies and procedures to maintain a safe environment.
- Manage crowd flow during peak periods.
- Verify guest age requirements for alcohol purchases.
- Familiarize yourself with the arena's emergency evacuation plan to ensure swift assistance in case of an emergency.
- Prepare assigned sections for guests by addressing any hazards and reporting issues to supervisors.
Requirements:
This role demands experience in a hospitality or entertainment setting, along with the ability to stand for extended periods. Ideal candidates possess excellent interpersonal skills, maintain a positive attitude under pressure, and have flexibility with their schedule, including night and weekend shifts.
Estimated Salary: $45,000 - $60,000 per annum (dependent on location and experience)
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