Bank Representative Customer Service Role

7 days ago


Wichita, Kansas, United States MCI Military Recruitment Full time
Customer Service Representative Job Description

MCI Military Recruitment is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing top-notch service to our clients, resolving issues efficiently, and ensuring customer satisfaction.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and live chat.
  • Address customer complaints and concerns in a professional and empathetic manner.
  • Collaborate with internal teams to resolve complex issues and improve overall customer experience.
Requirements
  • High school diploma or equivalent required; prior experience in customer service or a related field preferred.
  • Excellent communication and problem-solving skills, with the ability to work under pressure.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and managing time effectively.
  • Bilingualism in English and another language (Spanish, French, etc.) is an asset for this role.
Compensation
  • An estimated annual salary range of $48,000 - $60,000, based on experience and qualifications.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment with a team of like-minded professionals.
  • Opportunities for career advancement and professional growth.


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