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Clinical Scheduling Coordinator

2 months ago


Bridgeport, Connecticut, United States Yale New Haven Health Full time

Position Overview:
At Yale New Haven Health, we prioritize a culture that embodies our Vision, Mission, and Values. Our core principles—integrity, patient-centered care, respect, accountability, and compassion—are integral to our daily operations and interactions.

The Patient Financial Access Specialist - Clinical Scheduling serves as a vital link between referring physicians and patients, overseeing the management of appointments, procedures, and surgical scheduling across various departments. This role involves close collaboration with patients, healthcare providers, and the Yale Medicine/NEMG team to ensure precise coordination and decision-making regarding complex scheduling needs. The specialist is responsible for scheduling surgeries, coordinating operating room availability, and managing the schedules of surgeons, equipment, and necessary assistants for procedures. A comprehensive understanding of standard practices and protocols is essential to meet scheduling requirements and effectively communicate pre- and post-operative instructions to patients.

Additionally, the specialist will manage multiple patient appointments and maintain accurate patient and insurance information to facilitate appropriate reimbursement for services rendered. Attention to detail, accuracy, and a high level of patient sensitivity and compassion are crucial in fulfilling these responsibilities. The position requires a commitment to Service Excellence, consistently representing 'I am YNHH' and adhering to the Standards of Professional Behavior in all interactions.

Key Responsibilities:

  • 1. Patient Throughput: Collects all necessary information from referring physicians and clinical providers to ensure reimbursement for outpatient services.
  • 2. Surgery Scheduling: Coordinates and supports the surgical scheduling process, including gathering necessary documentation and ensuring all procedures are accurately recorded.
  • 3. Software Utilization: Employs various software applications, including Epic and OR at a Glance, to manage patient scheduling efficiently and maintain high productivity standards.
  • 4. Resource Management: Collaborates with supervisors to provide support across outpatient service departments, ensuring skill sets are maintained.
  • 5. Customer Service Excellence: Upholds the Health System Standards of Professional Behavior to guarantee a positive experience for patients and visitors.
  • 6. Additional Duties: Performs other responsibilities as assigned, including updating training materials and providing staff training as needed.

Qualifications:
Education: High school diploma or GED required; Associate degree preferred.
Experience: 2-3 years of experience in a customer service role, preferably in a healthcare setting with high call volumes.
Special Skills: Strong organizational and interpersonal skills, ability to multitask, and a basic understanding of medical terminology. Proficiency in computer systems and effective communication skills are essential.