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Experienced Hotel Front Desk Associate

2 months ago

Warner Robins, Georgia, United States Home2 Suites Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Associate to join our team at Home2 Suites. As a key member of our guest services team, you will be responsible for delivering exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:

  • Guest Services: Greet and welcome guests, manage guest accounts, and respond to inquiries and concerns in a professional and courteous manner.
  • Front Desk Operations: Check-in and check-out guests, distribute room keys, and maintain accurate records of guest information.
  • Customer Complaint Resolution: Address and resolve guest complaints in a timely and effective manner, ensuring a positive experience for all guests.
  • Communication: Maintain open and effective communication with guests, colleagues, and management to ensure seamless operations and exceptional guest service.

Requirements:

  • Experience: At least one year of experience in a hotel front desk or customer service role, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Education: High school graduate or equivalent required.

About Home2 Suites:

At Home2 Suites, we are committed to providing legendary service to our guests by empowering our team to consistently deliver the spirit of hospitality in a safe and fun working environment.