Hotel Front Desk Representative

4 weeks ago


Warner Robins, Georgia, United States Hilton Garden Inn Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Attendant to join our team at Hilton Garden Inn. As a key member of our guest services team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage guest accounts, handle check-ins and check-outs, and maintain accurate records of guest information.
  • Collaborate with the housekeeping department to ensure guest rooms are ready and meet the highest standards of cleanliness and quality.
  • Handle customer complaints and concerns in a professional and empathetic manner.
  • Perform regular bookkeeping duties, including updating guest information and maintaining accurate records.
Requirements:
  • Previous experience in a hospitality or customer service role, preferably in a hotel or resort setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • High school diploma or equivalent required, with a degree in hospitality or a related field preferred.
About Hilton Garden Inn

At Hilton Garden Inn, we are committed to providing legendary service to our guests by empowering our team to consistently deliver the spirit of hospitality in a safe and fun work environment.



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