Inside Sales and Customer Retention Specialist

2 weeks ago


West Palm Beach, Florida, United States Bugs Byte Full time
Job Summary

We are seeking a highly skilled Inside Sales and Customer Retention Specialist to join our team at Bugs Byte. As a key member of our sales team, you will be responsible for driving revenue growth and customer satisfaction through effective sales and customer service strategies.

Key Responsibilities
  • Field inbound calls from potential new customers and provide solutions to resolve current customers' concerns, with the goal of retaining customers and driving revenue growth.
  • Make outbound calls to customers based on leads provided by the company, marketing campaigns, and other sources.
  • Develop a thorough understanding of our service options, value, and products to effectively communicate with customers and meet their needs.
  • Prepare weekly and monthly reports on work completed and results achieved, providing insights and recommendations for improvement.
Requirements
  • Minimum of 3 years of successful work experience in sales and customer service, with a proven track record of driving revenue growth and customer satisfaction.
  • Successful customer service work experience is required, with sales experience highly preferred.
  • Professional, confident, and persuasive phone manner, with excellent communication and interpersonal skills.
What We Offer
  • Hourly pay rate plus monthly commission, providing a competitive compensation package.
  • A stable and family-owned company with a rich history, offering a secure and supportive work environment.
  • Career growth opportunities are abundant, with a focus on promoting from within when the opportunity presents itself.
  • Paid quality training to ensure your success in this new role, with ongoing support and development opportunities.
  • Group health and welfare benefits, including medical, Rx, dental, vision, disability, and life insurance, to support your well-being and financial security.
  • 401k with company match, providing a solid foundation for your long-term financial goals.
  • Generous paid time off, allowing you to recharge and maintain a healthy work-life balance.
  • A friendly and collaborative work environment, with accessible management and a team-oriented approach.
  • A pleasant and supportive work environment, with opportunities for growth and development.


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