Sales and Customer Service Representative

6 days ago


West Palm Beach, Florida, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for promoting our wellness programs, building strong relationships with clients, and driving sales growth.

Key Responsibilities
  • Sales and Customer Service: Provide exceptional customer service, respond to client inquiries, and resolve any issues in a timely and professional manner.
  • Wellness Program Promotion: Promote our wellness programs, services, and retail products to clients, and educate them on the benefits of total body care.
  • Client Retention: Develop and implement strategies to drive client retention, including outreach and follow-up communication.
  • Team Collaboration: Work closely with our team to achieve sales goals, share knowledge, and support each other in a fast-paced environment.
Requirements
  • Previous Sales Experience: Proven sales experience, with a strong track record of meeting or exceeding sales targets.
  • Customer Service Skills: Excellent customer service skills, with the ability to build strong relationships with clients.
  • Communication Skills: Strong communication skills, with the ability to effectively communicate with clients, colleagues, and management.
  • Math and Computer Skills: Basic math skills, with the ability to handle cash and operate a point-of-sale system.
What We Offer
  • Competitive Compensation: A competitive hourly rate, plus commission on sales.
  • Benefits: Health and dental insurance plans, 401(k) with 4% employer match, and paid time off.
  • Training and Development: Ongoing training and development opportunities to help you grow and refine your sales and customer service skills.
  • Opportunities for Advancement: Opportunities for advancement within the company, with a focus on promoting from within.


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