Data File Manager
4 weeks ago
The Voice of the Martyrs is a non-profit, inter-denominational Christian organization dedicated to assisting the persecuted church worldwide. As a key member of our Partner Account Services team, you will play a vital role in managing all data file import operations. This includes supervising and developing the PAS data file staff, clearly communicating performance expectations, and overseeing processes and procedures in collaboration with the department's management team.
Key Responsibilities:
- Train and develop new and current PAS data file staff through coaching and educational programs, ensuring achievement of established performance metrics.
- Communicate job expectations to the data file team, evaluate their work, and enforce company policies and procedures as necessary.
- Coordinate workflow and resource needs with the Partner Relationships Director and management, providing periodic team accomplishments reports.
- Review and approve data file staff timecards and coordinate PTO.
- Oversee and assist with importing data files, resolving import errors and file failures, and managing secondary work and special projects.
- Effectively communicate and collaborate with other VOM department staff, particularly the SDI and Marketing teams.
- Improve results by participating in work audits, identifying weaknesses, and implementing needed changes.
Requirements:
- Bachelor's degree in a technical or business-related field or equivalent work experience.
- Proficient in Windows environment utilizing Microsoft Office products, specifically Excel, and online tools.
- Five years of experience in a related field, with supervisory experience preferred.
- Basic SQL understanding and experience preferred.
- CRM software experience a plus.
- Ability to type at least 50 WPM.
- Effective communication and presentation skills, including praying.
- Attention to detail, especially with numbers.
- Problem-solving skills.
Working Conditions:
- Typical office environment.
- Stationary, requiring sitting for long periods, with extensive screen time.
- Working under timelines and deadlines to meet department objectives, requiring extra hours during peak seasons.
Special Requirements:
- Discreet and careful communication regarding confidential VOM work- and personnel-related information.
- Must be a biblical disciple and participate in the spiritual life of the organization.
- Agree with and adhere to the VOM Statement of Faith.
- Ability to multi-task and possess excellent relational skills.
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