Branded Account Specialist

The Branded Account Specialist - Contracts & Customer Service role is a highly interactive position that provides support to US Marketing customers and the Sales Organizations for a specific channel of trade and/or region. This position is accountable for new customer set up, providing existing customers with program information and support, and seeking resolution for all customer inquiries.

• Manage customer lifecycle including initial set up, updates, and renewal or termination
• Coordinate the effective and timely resolution of customer issues to ensure customer satisfaction
• Interface with internal groups (i.e. Demand Management, Pricing, Billing, Data Admin, Terminal Clearance, and Tax) in a way that develops strong working relationships and effective coordination of activities critical to our customers
• Actively work with Sales Managers and Account Representatives to achieve results
• Prepare ad hoc reports, summarizing information, interpreting data to provide the best possible service levels for our customers
• Provide proactive contacts with our customers to support US Marketing direction and create better communication

• Legally authorized to work in the job posting country
• High School Diploma or GED
• 3 or more years of experience in Sales Support, Account Management, Customer Service, or related fields
• Proficient at managing multiple priorities simultaneously while maintaining excellent customer service
• Organizational Skills: Ability to work independently and under time constraints to get things done
• Communication Skills: Experience communicating effectively with others, both verbally and in writing

• Bachelor's degree
• Previous experience in a role in which success was driven by creating solutions and achieving business results through significant personal effort
• Business Knowledge: Experience with and/or understanding of relevant US Marketing channel of trade and/or groups that provide services for US Marketing
• Problem Solving: Ability to define options around solving issues and then to coordinate activities to implement the chosen solution
• Collaboration: At least one role in which results were created by working closely with others in a team setting where trust and cooperation was necessary to drive success
• Attention to Detail: At least one role in which being successful required thoroughness and accuracy in working with large amounts of detail
• Systems: Proficient in Excel, Word, SAP, MDG, and Salesforce with the ability to become proficient working in PowerBI, BusinessObjects, and SharePoint
• Analytics: Ability to analyze data and draw conclusions
• Influencing Others: Ability to directly or indirectly affect the outcome of a situation that is beyond your immediate sphere of control

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being - physical, emotional, social, and financial - is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results - personally and professionally.

Benefits for certain eligible, full-time employees include: Annual Variable Cash Incentive Program (VCIP) bonus 8% 401k company match Cash Balance Account pension Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.