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Senior Vice President of Service Operations

2 months ago

Boston, Massachusetts, United States Building Industry Partners Full time
Job Overview

Building Industry Partners is seeking a seasoned Vice President of Service to lead our Service division. This pivotal role is essential for driving service revenue and fostering growth across all operational regions in the continental United States.

The Vice President of Service will act as a strategic leader, collaborating closely with the CEO and other senior executives to ensure alignment with the company’s overarching goals. This position demands a servant leader who excels in enhancing customer satisfaction and service excellence.

Key Responsibilities

  • Formulate and execute strategies aimed at increasing service and sales revenue across diverse regional markets.
  • Guide and mentor a team of Operating Company Presidents, ensuring they meet their performance and financial objectives.
  • Build and maintain robust relationships with key clients and stakeholders to promote high retention and satisfaction levels.
  • Work in tandem with sales and marketing teams to uncover new business opportunities and broaden market reach.
  • Oversee the provision of top-tier service operations, ensuring adherence to industry standards and company policies.
  • Encourage innovation in service offerings by leveraging cutting-edge technologies and best practices.
  • Promote a corporate culture that embodies the values of safety, honesty, respect, innovation, and collaboration.
  • Identify growth opportunities in existing and new markets through targeted marketing efforts.
  • Provide strategic counsel to the CEO regarding potential opportunities, utilizing the company’s scale and resources to enhance service growth.
  • Analyze market conditions to pinpoint growth opportunities, including geographical expansion and service diversification.
  • Encourage networking and development among operating companies to share best practices and foster collaboration.

Additional Responsibilities

  • Demonstrate visible leadership in promoting a culture of safety within the organization.
  • Assist the CEO in implementing performance management and career development processes for service teams.
  • Support local service leadership in executing business plans effectively.
  • Oversee performance assessments, compensation, and succession planning for service leadership roles.
  • Uphold a culture of ethical business practices and lead by example.
  • Champion diversity and inclusion within the workplace.
  • Travel is a requirement, exceeding 50% of the time.
  • Perform other related duties or special projects as assigned.
  • Ensure compliance with company policies to avoid conflicts of interest.

Qualifications

  • A minimum of 5 to 10 years of experience in leading service teams within the commercial fire and life safety sector.
  • Over 5 years of experience managing multiple business units or companies.
  • Proficient in interpreting financial and operational business reports.
  • Thorough understanding of contemporary technologies and processes in service and sales.
  • Bachelor's degree from an accredited institution is required; a Master's degree is preferred.
  • Experience in managing large sales teams or business units is highly desirable.
  • Participation in trade organizations is a plus.
  • Ability to pass comprehensive background checks, including MVR and drug screening.

Leadership Attributes

  • Exemplifies the highest standards of personal and professional integrity.
  • Leads with influence and humility.
  • Effectively communicates and builds relationships across diverse backgrounds and organizational levels.
  • Demonstrates strong listening and communication skills with all stakeholders.
  • Exhibits the ability to assess and manage risk effectively.
  • Operates collaboratively in a mutually accountable environment.
  • Possesses a visionary mindset, balancing strategic planning with day-to-day operational management.

Equal Opportunity Employer. All qualified candidates, including minorities, women, veterans, and those with disabilities, are encouraged to apply.