Senior Vice President, Client Experience
8 hours ago
We are seeking a seasoned Senior Vice President to lead our growing Brand group, heading up two of our top accounts.
This role is perfect for someone who can lead a large team, manage multiple brands and clients, and flex across offices in the US.
The Senior Vice President, Client Experience will be responsible for nurturing client relationships, acting as the day-to-day senior counsel for client communications and brand teams, working in lockstep with integrated agency partners and overseeing a strong account team with exposure to senior leaders in the agency.
Key Responsibilities:- Build and nurture client relationships and grow business by providing leadership, direction, and strategic guidance to colleagues, day-to-day teams, and senior-level clients.
- Ideate and shape brand campaigns that tap into culture and influencer trends.
- Draw on our total agency resources (locally, regionally, globally) and bring our clients the best of our network for every project.
- Establish a high standard for quality and deliver above expectations, continuing to fulfill the trusted partner role we have with the client.
- Craft presentations for senior client stakeholders with a persuasive and engaging presentation style.
- 12+ years of experience in PR, inclusive of agency experience working on integrated communications campaigns.
- Proven track record of proactively identifying and delivering strategic opportunities that unlock account growth beyond the current or 'expected' remit.
- Strong familiarity and expertise related to social, digital, and influencer channels that can further fuel earned-driven communications.
- Exceptional client service track record with the ability to counsel and interact effectively with senior management at client organizations.
- Experience managing a large Retail and/or CPG account and the keen organizational skills needed to juggle multiple client needs at once.
- Ability to efficiently manage cross-office teams that span multiple cities with integrated account teams preferred.
- Ability to be both strategic and hands-on, to flex with clients' needs.
- An entrepreneurial spirit, strong leadership qualities, and a collaborative attitude.
- Proficient skills in MS Office (PowerPoint, Excel, and Word).
We are a company of doers – even at the most senior level. We are committed to creating a diverse and inclusive work environment and are an equal opportunity employer. If you need an accommodation to participate in the application process, please contact us at [insert contact information].
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