Patient Access Coordinator

2 weeks ago


McHenry, Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Northwestern Memorial Healthcare. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient registration process for our patients.

Key Responsibilities
  • Provide exceptional customer service to patients and families, responding to their questions and concerns in a timely and professional manner.
  • Collect and verify patient demographic information, including insurance and financial data, to ensure accurate and up-to-date records.
  • Utilize computer applications and online systems to verify insurance eligibility, process registrations, and manage patient schedules.
  • Collaborate with healthcare teams to ensure seamless communication and coordination of patient care.
  • Participate in quality improvement initiatives to enhance patient satisfaction and operational efficiency.
Requirements
  • High school diploma or equivalent required; additional education preferred.
  • 2-3 years of customer service or medical office experience, with a focus on patient registration and scheduling.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in computer data-entry and typing, with the ability to type 40 wpm.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Preferred Qualifications
  • Additional language skills, particularly in Spanish or other languages spoken by our patient population.
  • Experience in healthcare finance and/or insurance, with knowledge of billing and coding procedures.
  • Knowledge of electronic health records (EHRs) and practice management systems.
What We Offer

Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer, committed to diversity and inclusion in the workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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