Patient Services Representative

2 days ago

McHenry, Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at the McHenry clinic. This is a full-time position that will support a multi-specialty suite, including General Surgery, OB, and GI.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. If you are a team player who is passionate about delivering exceptional patient care, we encourage you to apply.

Key Responsibilities
  • Provide exceptional customer service to patients and company representatives over the phone and in person.
  • Perform patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
  • Obtain and update patient demographic information and company information from all patients.
  • Answer phone calls and schedule appointments.
  • Direct and document patient calls as appropriate.
  • Coordinate scheduling of outside testing for patients.
  • Serve as liaison between patient and practice.
  • Perform daily reconciliation report to assure charges have been entered correctly.
  • Pull charts and ready them for the next day appointments; file completed patient charts daily.
  • File test/procedure results in patient's medical record after physician has signed off on the results.
  • Liaison with company representatives or potential employees to assure correct services are provided.
  • Review Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
  • Respond to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
Requirements
  • High School diploma or equivalent.
Preferred Qualifications
  • Medical office coding experience.
  • Previous physician office or customer service experience.

We are an affirmative action/equal opportunity employer and do not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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