Patient Services Representative

2 weeks ago


McHenry, Illinois, United States Northwestern Memorial Healthcare Full time
Job Title: Patient Services Representative

At Northwestern Medicine, we are committed to delivering exceptional patient care and service. As a Patient Services Representative, you will play a vital role in ensuring that our patients receive the highest level of service and support.

Responsibilities:
  • Greet patients and obtain required information for registration
  • Verify insurance information and collect co-pays and outstanding balances
  • Update patient demographic information and company information
  • Answer phone calls and schedule appointments
  • Direct and document patient calls as appropriate
  • Coordinate scheduling of outside testing for patients
  • Serve as liaison between patient and practice
  • Provide back-up for scheduling appointments
Requirements:
  • High School diploma or equivalent
  • Medical office coding experience preferred
  • Previous physician office or customer service experience preferred

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.



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