Client Account Operations Specialist

2 weeks ago


Hoboken, New Jersey, United States Phaxis Full time

Phaxis is currently collaborating with a prominent global financial institution that is enhancing its Front Office Operations Team by seeking a Client Account Operations Specialist. This role is pivotal in overseeing and executing daily transactions for third-party fund managers as well as direct client accounts. The Client Account Operations Specialist will engage with customer inquiries, ensure precise account configurations, uphold client relationships, and assist with corporate action services. The ideal candidate will possess a robust background in securities operations, particularly in both international and domestic custody operations, coupled with a dedication to providing exceptional service.

Primary Responsibilities:

  • Respond to customer inquiries efficiently, investigating and rectifying discrepancies as needed.
  • Serve as a communication bridge between clients and various departments within the bank to address account-related issues.
  • Efficiently process manual customer instructions.
  • Support the monitoring and execution of corporate action instructions, including standing instructions.
  • Deliver accurate trade status updates to clients.
  • Facilitate the establishment of new accounts for third-party fund managers and direct clients.
  • Gather and verify all necessary documentation for account initiation.
  • Execute all BSA/AML responsibilities as outlined in the relevant policies.

Required Qualifications:

  • Bachelor's degree or equivalent in Business or Economics.
  • Comprehensive understanding of the technical elements of the custody process, particularly regarding corporate actions.
  • 2-3+ years of experience in securities operations, specifically in global and domestic custody operations, or in customer service roles.


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