Bank Service Representative

4 weeks ago


Brockton, Massachusetts, United States Eastern Bank Full time

As a Service Associate at Eastern Bank, you will play a vital role in delivering exceptional customer service and financial solutions to our clients. Your primary responsibilities will include:

Key Responsibilities:

  • Opening deposit accounts and preparing loan applications for various lending units.
  • Closing loans for customers and making referrals to other bank business lines and third-party partners.
  • Proactively reaching out to high-value customers to retain and grow their portfolio.
  • Selling annuities and/or insurance products for licensed individuals.
  • Ensuring operational compliance and adherence to policy.
  • Handling daily account maintenance and other service issues.

Teller Duties:

  • Processing deposits, verifying cash, and providing customers with receipts.
  • Cashing checks for customers and non-customers according to bank policy.
  • Processing and recording the sale of monetary instruments.
  • Filing government-mandated reports related to large cash transactions.
  • Processing foreign currency purchases and sales.
  • Processing various types of loan payments and credit card cash advances.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of sales experience in a retail, financial services, or hospitality environment preferred.
  • Some banking experience is preferred.
  • Basic business acumen and professionalism is a must.
  • Ability to communicate information and ideas so others will understand.
  • Ability to build relationships and strong alliances across the organization.

Working Conditions:

  • Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact.
  • Incumbent must be able to transport items weighing 15 pounds or more.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement. Eastern Bank is an Equal Opportunity Employer of women, people of color, LGBTQIA+, religion, national origin, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law.



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