Spa Ambassador

About The Woodhouse Day Spa - Cleveland

We are a leading provider of affordable luxury spa services, dedicated to delivering exceptional guest experiences. As a Spa Concierge, you will play a vital role in ensuring our guests feel welcome, relaxed, and pampered throughout their visit.

Key Responsibilities:

• Provide Personalized Attention: Greet guests warmly, offer assistance, and ensure a seamless experience from arrival to departure.
• Brand Ambassador: Represent The Woodhouse Day Spa - Cleveland with excellence, maintaining a clean, safe, and inviting environment that exceeds guest expectations.
• Communicate Effectively: Answer phone calls with a smile, respond to guest inquiries, and provide clear information about our services and amenities.
• Remember the Details: Recall guests' preferences, birthdays, and anniversaries to create a personalized experience that leaves a lasting impression.
• Support the Leadership Team: Assist with tasks, provide backup, and ensure smooth operations when needed.

What We Offer:

• Competitive Pay and Incentives: Earn a competitive salary and participate in incentive programs that recognize your hard work and dedication.
• Paid Time Off: Enjoy paid vacations after one year of service, allowing you to recharge and come back refreshed.
• Generous Discounts: Take advantage of exclusive discounts on spa services and products, perfect for treating yourself or gifting loved ones.
• The Woodhouse Way Training: Receive comprehensive training on our services, policies, and procedures to ensure your success in this role.
• State-of-the-Art Facility: Work in a modern, well-maintained facility that reflects our commitment to excellence and guest satisfaction.

Equal Opportunity Employer: The Woodhouse Day Spa - Cleveland is an equal opportunity employer, committed to diversity and inclusion in the workplace. We are a drug-free and smoke-free environment, dedicated to providing a safe and healthy work environment for all employees.