SaaS Onboarding Implementation Specialist
4 days ago
At WhatConverts, we're a dynamic SaaS company that offers a comprehensive lead tracking solution for marketers. As a SaaS Onboarding Implementation Specialist, you'll be the welcoming face of our software, ensuring a smooth and successful onboarding process for our customers. Your goal will be to train new customers on our product efficiently, promoting adoption and usage.
This is a fully-remote, full-time position (40 hours per week) that requires previous implementation/onboarding experience within SaaS. You'll work closely with our Sales and Support teams, providing assistance in responding to incoming support requests and sales inquiries.
Key Responsibilities:
- Be the first point of contact for new customers, answering questions and establishing positive relationships
- Serve as a trusted advisor and platform expert, helping new users navigate our software
- Host onboarding calls and support sessions as needed
- Conduct product demonstrations for customers in trial
- Analyze customer usage to ensure healthy accounts and maximum benefit from our product
- Work with the Support and Sales teams to provide assistance and support
Requirements:
- 2+ years of experience in corporate onboarding and technical support roles
- Previous SaaS experience is required
- Strong knowledge of Google Analytics and CRM software
- Ability to analyze problems and develop creative solutions
- Strong written and verbal communication skills
What We Offer:
- Remote-first company with flexible work arrangements
- Immediate impact and autonomy in your work
- Health and wellness benefits, including medical, dental, and vision insurance
- Employee support program with counseling, legal, and debt management services
- Competitive PTO plans and flexible time off
Before Applying:
- Learn about our team and company culture
- Read about our product and services
- Check out our reviews on G2
We're an equal opportunity employer, committed to diversity and inclusion in the workplace.
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