SaaS Onboarding Implementation Specialist

4 days ago


Remote, Oregon, United States WhatConverts Full time
Be the Face of SaaS Onboarding at WhatConverts

At WhatConverts, we're a dynamic SaaS company that offers a comprehensive lead tracking solution for marketers. As a SaaS Onboarding Implementation Specialist, you'll be the welcoming face of our software, ensuring a smooth and successful onboarding process for our customers. Your goal will be to train new customers on our product efficiently, promoting adoption and usage.

This is a fully-remote, full-time position (40 hours per week) that requires previous implementation/onboarding experience within SaaS. You'll work closely with our Sales and Support teams, providing assistance in responding to incoming support requests and sales inquiries.

Key Responsibilities:

  • Be the first point of contact for new customers, answering questions and establishing positive relationships
  • Serve as a trusted advisor and platform expert, helping new users navigate our software
  • Host onboarding calls and support sessions as needed
  • Conduct product demonstrations for customers in trial
  • Analyze customer usage to ensure healthy accounts and maximum benefit from our product
  • Work with the Support and Sales teams to provide assistance and support

Requirements:

  • 2+ years of experience in corporate onboarding and technical support roles
  • Previous SaaS experience is required
  • Strong knowledge of Google Analytics and CRM software
  • Ability to analyze problems and develop creative solutions
  • Strong written and verbal communication skills

What We Offer:

  • Remote-first company with flexible work arrangements
  • Immediate impact and autonomy in your work
  • Health and wellness benefits, including medical, dental, and vision insurance
  • Employee support program with counseling, legal, and debt management services
  • Competitive PTO plans and flexible time off

Before Applying:

  • Learn about our team and company culture
  • Read about our product and services
  • Check out our reviews on G2

We're an equal opportunity employer, committed to diversity and inclusion in the workplace.



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