Global Program Care Specialist
2 weeks ago
Join American Express Global Business Travel as a Global Program Care Specialist and be part of a team that helps colleagues achieve success and offers an inclusive and collaborative culture where your voice is valued.
Key Responsibilities:- Interface with the Travel Manager as a travel program point of contact for an evening shift starting from 11:00am-8:00pm EST (desk closes at 8:00pm EST).
- Directly support customer key contacts and Client Management.
- Provide end-to-end support for day-to-day travel program management requests, maintenance, and issue resolution.
- Provide general assistance for monthly reporting packages and ad-hoc data.
- Interact and support clients with day-to-day requests such as policy exceptions, ad-hoc initiatives, and post-trip reporting support.
- Working knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus).
- Creative problem-solving skills.
- Proficient in Microsoft applications; Outlook, Word, Excel, and PowerPoint.
- A proven background in client servicing and direct client-facing servicing experience.
- Excellent business writing skills, to ensure documentation is written in a clear and concise manner.
- Strong prioritization and time management skills.
- Motivated and flexible to accommodate both internal and external clients.
- Strong independent decision-making capability Interaction and communication with diverse working styles, ability to build and leverage strong working relationships.
- Knowledge of GBT products, solutions, and services desired.
- Experience with SFDC a plus.
- Flexible benefits tailored to each country and start the day you do.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
At American Express Global Business Travel, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
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