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Senior Vice President of Operations Management

2 months ago

Charleston, West Virginia, United States Iacofano Group, LLC Full time

The Senior Vice President of Operations Management at Iacofano Group, LLC is a pivotal leadership position responsible for directing the daily functions of the organization.

This role requires close collaboration with the CEO to formulate and execute strategies aimed at enhancing operational efficiency, managing performance metrics, and ensuring top-tier service delivery within the catering sector.

The ideal candidate will be a strategic visionary with robust leadership capabilities and a wealth of experience in the catering or hospitality domain. This is a full-time position that reports directly to the CEO.

Key Responsibilities:

Operational Oversight:
Supervise the daily activities of the organization, encompassing catering services, kitchen management, logistics, and client relations.
Ensure the establishment of efficient operational processes that align with the company’s quality benchmarks and client expectations.
Formulate and enforce operational policies and procedures.

Strategic Development:
Partner with the CEO and executive leadership to define and achieve organizational objectives.
Design and implement operational strategies that foster growth and profitability.
Lead the annual planning and budgeting initiatives.

Team Leadership:
Directly oversee and mentor department leaders and senior management.
Cultivate a positive, inclusive, and productive workplace culture.
Ensure alignment of all teams with the organization’s vision and objectives.

Performance Evaluation:
Assess and analyze operational performance indicators.
Initiate continuous improvement projects to boost efficiency and service quality.
Address operational challenges and implement necessary corrective measures.

Financial Management:
Oversee budgets and financial strategies for operations.
Guarantee cost-effective practices and optimal resource utilization.
Analyze financial information to inform strategic business decisions.

Client Relations and Sales:
Ensure outstanding customer service and satisfaction levels.
Handle customer grievances and resolve issues swiftly and effectively.
Build and maintain strong relationships with key clients and stakeholders.
Supervise the sales team to ensure they achieve their targets and objectives.
Identify new sales opportunities and strategies to enhance revenue growth.

Regulatory Compliance and Safety:
Ensure adherence to industry regulations, health, and safety standards.
Implement and manage safety programs and initiatives.
Guarantee that all operations comply with legal requirements and internal policies.

Training and Development:
Design and implement training initiatives to enhance employee skills and competencies.
Identify high-potential employees and establish succession plans to ensure leadership continuity.
Promote a culture of ongoing learning and professional development.

Growth Initiatives:
Identify and pursue avenues for organizational growth, including new markets, services, and partnerships.
Lead initiatives that promote innovation and expansion.
Evaluate and implement strategies to increase market presence and profitability.

Sanitation Standards:
Develop, implement, and monitor a comprehensive sanitation plan, including HACCP.
Foster a culture of cleanliness and sanitation throughout the organization.
Address any additional operational needs of the company.

Qualifications:

Education:
Bachelor’s degree in Business Administration, Hospitality Management, or a related field. An MBA or similar advanced degree is preferred.

Experience:

A minimum of 10 years in the catering or hospitality sector, with at least 5 years in a senior management capacity.


Skills:
Exceptional leadership and team management abilities.
Strong strategic planning and organizational skills.
Financial expertise and experience in budget management.
Outstanding problem-solving and decision-making skills.
Excellent communication and interpersonal abilities.
Proficiency in relevant software and technology.

Personal Attributes:
A strategic thinker with a proactive approach.
Results-driven and customer-oriented.
Ability to excel in a fast-paced and dynamic environment.
High standards of integrity and professionalism.

Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and fit for this role.