Hospitalist Operations Manager

4 weeks ago

Charleston, West Virginia, United States CAMC Health System Full time
Job Summary

The Manager of the Hospitalist Medicine Group (HMG) will play a pivotal role in leading and coordinating the activities of the hospitalist team to ensure high-quality patient care, operational efficiency, and effective collaboration within the organization. The Manager manages all the administrative needs for the HMG and physicians, including clinical schedules, quality, revenue, and patient-related reports, and day-to-day operation of the department.

Key Responsibilities
  • Serve as the point of contact between the hospital and physicians for administrative functions, including payroll, team scheduling, meetings, paperwork, calendar, and other related tasks.
  • Create and distribute the hospitalist schedule.
  • Consistently demonstrate the highest level of customer service to all Physician customers.
  • Support the Medical Director in scheduling meetings and ensuring attendance for hospital, including team meetings, hospital committee meetings, Joint Operating Committee meetings, and community outreach meetings.
  • Work with personnel to track committee membership and attendance records for team physicians on various assigned committees.
  • Support Medical Director and recruiter in scheduling physician interviews and related logistics.
  • Assure on-boarding logistics are in place for new physicians.
  • Follow-up with staff to ensure physicians have pagers, keys, and badges before work and that the pager number is available to the hospital units.
  • Keep an updated contact list of hospitalists and forward appropriate correspondence.
  • Order office supplies through the Sound online Staples system.
  • Forward billing queries, deficient records notices, death certificates requiring signature, and other medical records information to the appropriate physician to facilitate their completion.
  • Support Medical Director to forward patient care, staff, and other concerns and issues from outside the program to the Regional Chief Medical Officer and Vice President to be handled appropriately by them.
  • Assist hospitalists with ensuring they have access to the hospital and computer systems and can get to records to which they will need access.
  • Support the Medical Director in any special projects for the hospitalists as directed and required, including development of program manual for team physicians.
  • Maintain monthly statistical reports for Director and Medical Director.
  • Maintain and track AP records (CME, dues, and subscriptions for physicians and mid-levels).
  • Collaborate with Director and Medical Director on decisions regarding office operations.
  • Maintain accurate physician and mid-level provider files (documentation, licensure, etc.).
  • Serve as WFM main contact and responsible for payroll for HMG.
  • Maintain up-to-date education information for physicians and mid-level providers.
  • Assist with projects as assigned by Director and Medical Director.
  • Assist with coordinating and maintaining effective office procedures and efficient workflow.
  • Complete other administrative duties as assigned in a timely and accurate manner.
Operational Oversight

Oversee the day-to-day operations of the HMG, including patient admissions, discharges, and daily rounds. Collaborate with other departments to optimize workflow, enhance efficiency, and address operational challenges. Develop and implement policies and procedures to ensure compliance with regulatory standards and organizational goals.

Knowledge, Skills & Abilities
  • Maintain and document all applicable required education.
  • Demonstrate positive customer service and co-worker relations.
  • Comply with the company's attendance policy.
  • Participate in the continuous, quality improvement activities of the department and institution.
  • Perform work in a cost-effective manner.
  • Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
  • Perform work in alignment with the overall mission and strategic plan of the organization.
  • Follow organizational and departmental policies and procedures, as applicable.
  • Perform related duties as assigned.
Education

Bachelor's Degree

Credentials

Work Schedule: Days

Status: Full Time Regular 1.0

Location: Memorial-MSOB

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Anita J. Ferguson anita.ferguson@vandaliahealth.org

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