Senior Practice Assistant, Orthopaedics

2 weeks ago


Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time
Job Summary

We are seeking a highly skilled and organized Senior Practice Assistant to join our Orthopaedics team at Brigham & Women's Hospital (BWH). As a key member of our team, you will be responsible for providing exceptional support to our providers and patients, ensuring a seamless and efficient experience.

Key Responsibilities
  • Perform in-depth analysis of scheduling templates and workflows to support the governance of template features within Orthopaedics.
  • Manage work queues and patients through BWH Connection, ensuring timely and accurate scheduling.
  • Provide support to Orthopaedics to ensure an efficient, high-quality, and safe experience for patients, providers, and staff.
  • Utilize ACD lines to schedule patient appointments in an expedient and professional manner, adhering to service level standards.
  • Monitor and execute centralized local work queues for BWH Orthopaedics, ensuring timely completion of tasks.
  • Collaborate with project team members to resolve discrepancies with decision trees and templates.
  • Train staff on MGB Orthopaedic Decision Tree and BWH Ortho Spine Decision Tree to ensure accurate scheduling.
Requirements
  • Minimum of a high school diploma or GED.
  • Minimum three years medical office or administrative support experience required.
  • Some additional training in office systems or other post-high school education preferred.
  • Knowledge of practice operations and standards.
  • Understanding of procedures including filing, copying, scanning, printing, and faxing.
  • Highly proficient in all communication skills (phone, verbal, and written).
  • Strong organizational, coordination, and judgment skills.
  • Ability to prioritize effectively and manage multiple tasks.
What We Offer

BWH is an Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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