Senior Practice Assistant, Endoscopy

5 days ago


Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time
Job Summary

We are seeking a highly skilled and experienced Senior Practice Assistant to join our Endoscopy Department at Brigham & Women's Hospital (BWH). As a key member of our team, you will provide administrative support to our physicians and staff, ensuring the smooth operation of our department.

Key Responsibilities
  • Provide administrative support to physicians and staff, including scheduling, registration, and billing.
  • Act as a lead, assigning and prioritizing workflow, troubleshooting issues, and providing backup support to the Supervisor.
  • Provide guidance and assistance to others to resolve complex issues and problems.
  • Assist with annual competency assessments, interviewing for new staff, and orientation and training for new and current staff.
  • Act as a super user for scheduling, registration, and billing systems, providing training and assistance to others in these areas.
  • Perform more complex or specialized functions, such as surgical scheduling, at the highest competency level.
  • Assist with special projects as needed and follow HIPAA guidelines for the management of patient privacy and confidentiality.
Requirements
  • Minimum of a high school diploma or GED.
  • Minimum three years medical office or administrative support experience required.
  • Some additional training in office systems or other post-high school education preferred.
  • Associate's Degree or higher level education preferred, but not required.
Skills and Abilities
  • Technical skills: knowledge of practice operations and standards, understanding of procedures, and highly proficient in all communication skills.
  • Organizational skills: strong organizational, coordination, and judgment skills, ability to prioritize effectively, and ability to manage multiple tasks effectively.
  • System skills: advanced computer skills, ability to use all applicable applications at the highest competency level, and ability to problem solve and troubleshoot.
EEO Statement

BWH is an Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace and strive to create a welcoming and inclusive environment for all employees and applicants.



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