Senior Practice Assistant, Orthopaedics Specialist
3 weeks ago
We are seeking a highly skilled and organized Practice Assistant to join our Orthopaedics team at Brigham and Women's Hospital. The successful candidate will be responsible for performing a wide range of duties related to building provider scheduling templates and analyzing template management workflows to support the governance of template features within Orthopaedics.
Key Responsibilities- Perform hands-on scheduling for local needs, including managing work queues and patients through BWH Connection.
- Provide support to Orthopaedics to ensure an efficient, high-quality, and safe experience for patients, providers, and staff.
- Utilize ACD lines to schedule patient appointments in an expedient and professional manner, adhering to service level standards.
- Provide excellent customer service and ensure customer satisfaction and compliance with departmental and service standards.
- Monitor and execute centralized local work queues for BWH Orthopaedics.
- Monitor and execute the Orthopaedic schedule mailbox.
- Manage TELEVOX and work queues.
- Complete and assign bump/rescheduling patients.
- Manage MD and Physician Assistant template management.
- Monitor and execute work queue and in-basket management.
- Minimum of a high school diploma or GED.
- Minimum three years medical office or administrative support experience required.
- Some additional training in office systems or other post-high school education preferred.
- Associate's Degree or higher level education preferred, but not required.
- Knowledge of practice operations and standards.
- Understanding of procedures including filing, copying, scanning, printing, and faxing.
- Highly proficient in all communication skills (phone, verbal, and written).
- Ability to handle sensitive information and situations with poise and professionalism.
- Strong organizational, coordination, and judgment skills.
- Ability to prioritize effectively.
- Ability to manage multiple tasks effectively, following established protocols, and work within systems.
- Advanced computer skills.
- Ability to problem-solve and troubleshoot.
- Ability to analyze a situation and determine the best course of action within established guidelines.
- Understanding of the appropriate use and importance of related forms.
- Advanced understanding and use of medical terminology.
- Advanced comprehension of insurance types and referral process.
- Advanced comprehension of registration and fiscal information.
- Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
This is a full-time position with a standard 40-hour workweek. The successful candidate will work in a fast-paced environment and will be required to work effectively in a team setting.
Brigham and Women's Hospital is an Affirmative Action Employer and is committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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