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Patient Services Coordinator

2 months ago

Davenport, Iowa, United States Vera French Community Mental Health Center Full time
About the Role

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Vera French Community Mental Health Center. As a Patient Services Representative, you will play a critical role in providing exceptional customer service to our clients, ensuring a smooth and efficient experience for all patients.

Key Responsibilities
  • Welcome and Greet Patients: Provide a warm and welcoming experience for patients, families, and visitors, setting the tone for a positive and supportive environment.
  • Coordinate Patient Appointments: Schedule and coordinate patient appointments, ensuring timely and efficient access to our services.
  • Provide Information and Support: Offer accurate and helpful information about our services, addressing patient inquiries and concerns in a professional and empathetic manner.
  • Collect and Process Payments: Collect copays and process payments in a timely and secure manner, ensuring accurate patient information and documentation.
  • Answer Calls and Respond to Inquiries: Respond to phone calls and patient inquiries in a prompt and professional manner, providing clear and concise information about our services.
Requirements
  • Education: Associate's degree required.
  • Customer Service Skills: Excellent customer service skills, with the ability to provide a high level of service to patients and families.
  • Technical Skills: Proficiency in computer software and Microsoft Office applications.
  • Experience: Previous experience in an office setting, preferably in a healthcare or customer service role.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including health, dental, and vision insurance.
  • Opportunities for Growth and Development: Opportunities for professional growth and development, including training and education programs.
  • A Supportive Work Environment: A supportive and inclusive work environment, with a team of dedicated professionals who are passionate about providing exceptional care to our patients.