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Customer Service Representative for Automotive Services

2 months ago

Davenport, Iowa, United States Brad Deery Motors Inc Full time

Location: Maquoketa, IA

The role of a Customer Service Representative in the automotive sector involves welcoming clients, understanding their requirements, and coordinating service appointments effectively.

Key Responsibilities:

  • Welcome clients in a timely manner
  • Gather essential customer and vehicle details
  • Accurately communicate all vehicle issues as reported by the client
  • Assess and suggest maintenance based on the vehicle's age, mileage, and service history
  • Prepare a comprehensive and precise estimate for labor and parts
  • Set follow-up schedules
  • Track the status of each vehicle throughout the day and keep clients informed
  • Ensure that the final bill matches the services rendered as per the repair order

Qualifications:

  • Demonstrated history of delivering outstanding customer satisfaction
  • Previous experience as a service advisor, assistant lane manager, or service consultant
  • Highly energetic demeanor
  • A commitment to a long-term career with a progressive organization
  • Integrity both personally and professionally
  • Proficient computer skills and a willingness to adapt to new software

Brad Deery Motors Inc. is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace. We maintain a strict policy against discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.