Branch Operations Specialist II
2 weeks ago
BRANCH OPERATIONS SPECIALIST II
WHAT IS THE OPPORTUNITY?
This role is essential in managing a variety of branch transactions within Entertainment Operations, excluding new account setups. The individual will excel in delivering outstanding customer service and assisting clients with various transactions. A solid understanding of banking policies and procedures is crucial.
Key Responsibilities
+ Oversee the back-office operations of the branch.
+ Equip the branch with the necessary skills and knowledge to perform Client Service Representative duties as needed. Actively engage in identifying and promoting CNB products and services when suitable.
+ Mentor branch team members on policies, procedures, and processes across different functions.
Essential Qualifications
+ At least 2 years of experience in a bank branch or operations role with cash handling expertise required.
+ Minimum of 2 years of direct customer service experience required.
+ At least 2 years of basic computer proficiency (e.g., Microsoft Word, Excel, Outlook) required.
Skills and Knowledge
+ A minimum of 1 year of experience in a banking environment is required.
+ Strong problem-solving and communication skills are essential.
+ A general understanding of branch operations is preferred.
+ Basic computer skills, including proficiency in Microsoft Word and Excel, are preferred.
+ Ability to perform branch roles with minimal supervision is required.
+ Familiarity with Federal Regulations and Bank policies and procedures is necessary.
+ Comprehensive knowledge of Bank products and services is required.
+ Excellent verbal and written communication skills are essential.
+ Ability to effectively manage problem situations with colleagues and clients is required.
Compensation
Starting base salary: $27.62 per hour. Actual compensation may vary based on skills, experience, and location. This position is eligible for bonuses and/or commissions.
Benefits and Perks
At City National, we are committed to excellence in all we do, including the benefits and perks we provide to our colleagues. Discover more about our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer dedicated to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by law.
ABOUT CITY NATIONAL
Our philosophy is simple: Business is personal. Since our inception, we have consistently gone above and beyond to support our clients, colleagues, and community. Founded in 1954 by entrepreneurs for entrepreneurs, City National Bank continues to thrive on a legacy of integrity, community involvement, and exceptional client relationships.
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