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Pathology Client Support Specialist II

2 months ago

Beverly Hills, California, United States CEDARS-SINAI Full time
Job Overview

Make a significant impact every day

At Cedars-Sinai, we are driven by a shared commitment to innovation and the pursuit of continuous improvement. Above all, we are passionate about serving others. Each day, across various departments, our dedicated staff strives to foster a unique community. This dedication has earned us recognition as one of America's Best Hospitals by U.S. News & World Report. We invite you to contribute to this exceptional mission—excellence and innovation in patient care, research, and community engagement. With a team of committed professionals and access to advanced facilities, you will have the resources to achieve remarkable outcomes—for yourself and for those we serve.

Key Responsibilities:

The Pathology Customer Service Representative serves as the primary point of contact for our clients. This role advocates for clients by assisting with problem resolution, communicating patient test results, and providing laboratory information. Key responsibilities include generating and distributing reports, notifying critical and toxic values, managing add-on requests, reviewing requisitions, supporting the billing department, and engaging in division problem-solving and process enhancement. All duties are performed with sensitivity to the age and developmental needs of the patient populations served.

  • Respond to inquiries regarding test results, anatomical pathology slides and blocks, testing requirements, and report statuses.
  • Maintain reference materials to ensure prompt responses to client inquiries.
  • Perform Medical Laboratory Assistant duties as needed.
  • Adhere to current guidelines for incoming calls and requisition reviews.
  • Provide detailed responses to inquiries, address patient and client complaints, and resolve both routine and complex issues; seek assistance when necessary.
  • Engage in problem-solving by gathering information, reporting outcomes, and suggesting process improvements.
  • Participate in special projects or assignments.
  • Act as a client advocate to address their needs and represent the department positively.
  • Communicate effectively and utilize division communication tools, including Corrective Action QA Logs.
  • Review requisitions for order accuracy.
  • Evaluate and update new and existing policies and procedures according to established protocols; assist in developing new policies and procedures.
  • Ensure accuracy in information received from referring physicians by comparing it to existing patient data; correct and document information as necessary.
  • Assess the need for merge functions and credit tests when appropriate.
  • Resolve specimen and requisition issues and implement necessary corrections.

Qualifications

Educational Background:

  • High School Diploma or GED

Experience Requirements:

  • Minimum of one (1) year of experience in a healthcare environment, with practical knowledge of medical terminology and laboratory information systems.

Job ID: 2393
Working Title: Pathology Customer Service Rep II - FT - Day
Department: Lab Support Services
Business Entity: Cedars-Sinai Medical Center
Job Category: Administrative
Job Specialty: Customer Support
Overtime Status: NONEXEMPT
Primary Shift: Day
Shift Duration: 8 hours
Base Pay: $31.53