Hospital Concierge
3 weeks ago
Job Summary:
Orlando Health Winnie Palmer Hospital for Women & Babies is seeking a skilled Hospital Concierge to provide exceptional customer service to our guests. As a key member of our team, you will be responsible for ensuring that our patients and visitors have a positive experience during their stay with us.
Key Responsibilities:
- Enhance the guest experience by collaborating with all facility departments to provide timely and effective solutions to guest concerns.
- Provide orientation to patients and guests on our upgraded amenities program through maternal education facility tours, education classes, and pre-admission processes.
- Coordinate payment and confirmation of reservations for purchased packages.
- Monitor petty cash drawer, daily deposit of cash/credit receipts, monthly balance sheet report, and internal department charges.
- Provide information for the marketing and sales of upgraded amenities program through group presentations, printed collateral, and the Orlando Health website.
- Track inventory of over $25,000 in retail inventory.
- Work closely with Support Services on delivery processes for purchased amenities.
- Coordinate and confirm spa appointments.
- Assist patients and guests with dining, lodging, transportation, and gift purchasing arrangements.
- Coordinate and assist with facility tours.
- Work closely with Orlando Health Foundation and Administration in the coordination of amenities for VIP patients/guests.
- Build and maintain relationships with area businesses.
Requirements:
- High School graduate.
- 2 years front-line customer service experience.
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