Hospital Concierge

3 weeks ago


Orlando, Florida, United States Orlando Health Full time

Job Summary:

Orlando Health Winnie Palmer Hospital for Women & Babies is seeking a skilled Hospital Concierge to provide exceptional customer service to our guests. As a key member of our team, you will be responsible for ensuring that our patients and visitors have a positive experience during their stay with us.

Key Responsibilities:

  • Enhance the guest experience by collaborating with all facility departments to provide timely and effective solutions to guest concerns.
  • Provide orientation to patients and guests on our upgraded amenities program through maternal education facility tours, education classes, and pre-admission processes.
  • Coordinate payment and confirmation of reservations for purchased packages.
  • Monitor petty cash drawer, daily deposit of cash/credit receipts, monthly balance sheet report, and internal department charges.
  • Provide information for the marketing and sales of upgraded amenities program through group presentations, printed collateral, and the Orlando Health website.
  • Track inventory of over $25,000 in retail inventory.
  • Work closely with Support Services on delivery processes for purchased amenities.
  • Coordinate and confirm spa appointments.
  • Assist patients and guests with dining, lodging, transportation, and gift purchasing arrangements.
  • Coordinate and assist with facility tours.
  • Work closely with Orlando Health Foundation and Administration in the coordination of amenities for VIP patients/guests.
  • Build and maintain relationships with area businesses.

Requirements:

  • High School graduate.
  • 2 years front-line customer service experience.


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