PBX Operator

4 days ago

Orlando, Florida, United States Evermore Orlando Full time
About Evermore

Evermore Orlando Resort is a pioneering 1,100-acre resort adjacent to Walt Disney World, featuring upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings.

Key Responsibilities:
  • Telephone Operations: Manage all incoming and outgoing calls through the Private Branch Exchange (PBX) system, answering calls promptly, professionally, and in a friendly manner, adhering to the resort's communication standards.
  • Call Routing: Direct calls to the appropriate resort departments or personnel, including front desk, housekeeping, concierge, and room service, while maintaining accuracy in routing.
  • Guest Assistance: Assist guests with inquiries, room service orders, wake-up calls, and other requests promptly, ensuring guest satisfaction and meeting their needs.
  • Internal Communication: Facilitate internal communication between resort departments and Team Members, efficiently relaying messages and requests.
  • Emergency Response: Follow established protocols to handle emergency calls and promptly notify relevant personnel, including security and management, when necessary.
  • Multitasking: Demonstrate the ability to handle multiple calls simultaneously and manage busy call periods effectively.
  • Record Keeping: Maintain accurate records of call logs, messages, and any relevant information using the resort's communication tools and software.
Requirements:
  • Education: High school diploma or equivalent is required.
  • Skills: Excellent verbal communication skills, including a pleasant and articulate phone manner, strong customer service orientation, and proficiency in operating PBX systems and telephone switchboards.
  • Experience: Prior experience as a PBX Operator or in a similar communication-related role is preferred, as well as experience in a resort or hospitality environment.
Our Work Culture:

Our team is passionate about delivering exceptional guest experiences and creating a dynamic, fast-paced work environment. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests and contribute to building the most professional hospitality team in the industry.

We offer a competitive compensation package, including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents, a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave.

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