Guest Services Manager

2 weeks ago

Orlando, United States Waldorf Astoria Hotels & Resorts Full time

The prestigious Waldorf Astoria Orlando is looking for their next Guest Relations Manager

Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

A Guest Relations Manager is responsible for managing all VIP guest experience including reservations, inspections, arrivals, services and communications.

This position will report to the Director of Rooms and oversee VIP Services and Concierge Operations.

  • Oversee VIP Services and Concierge Operations
  • Lead team of approximately 10 team members within the lobby and back office concierge operations
  • Responsible for building relationships and overseeing VIP Elite Guest Experiences on site
  • Ownership of Top 50 Repeat Guest Recognition Program
  • Oversee all guest contact prior to arrival/ itinerary planning
  • Responsible for department inventory & internal amenity program
  • Serve as Manger On Duty within Front Office Operations as needed
Classification:Full-Time

Shift: Various - must be available to weekdays, weekends, and holidays.

Pay Rate:The annual salary range for this role is $75,000.00 and is based on applicable and specialized experience and location.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
  • Access to your pay when you need it through DailyPay
  • Medical Insurance Coverage - for you and your family
  • Mental Health Resources
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel discount program
  • Supportive parental leave
  • Matching 401(k)
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs


*Available benefits may vary depending upon property-specific terms and conditions of employment.

#LI-CS2

  • Guest Services Manager

    1 month ago

    Orlando, United States Disability Solutions Full time

    Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local"...

  • Guest Services Manager

    4 weeks ago

    Orlando, Florida, United States Universal Helios Grand Hotel Full time

    Job SummaryWe are seeking a highly skilled Guest Services Manager to oversee the daily operations of our Bell Service, Concierge, and Club Services departments. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and maintaining high standards of customer service.Key ResponsibilitiesLead the bell staff in providing...

  • Guest Services Representative

    4 weeks ago

    Orlando, Florida, United States Villatel Full time

    Job SummaryVillatel is seeking a Guest Services Agent to provide exceptional guest experiences across various resort properties. This role involves engaging with guests, collaborating with departments, and providing unparalleled service to enhance guest satisfaction.Key ResponsibilitiesGuest Interaction: Assist with check-in and check-out procedures, and...

  • Guest Services Agent

    2 weeks ago

    Orlando, United States Villatel Full time

    Job DescriptionJob DescriptionVillatel, a hospitality company, is in search of a Guest Services Agent. You will be an integral part of ensuring exceptional guest experiences across various resort properties. Your role will involve engaging with guests, collaborating with different departments including operations, maintenance, dispatch, and housekeeping, and...

  • Front Office Manager

    4 weeks ago

    Orlando, Florida, United States Universal Endless Summer Resort - Dockside Inn and Suites Full time

    Job DescriptionAt Universal Orlando Resort, we're committed to delivering exceptional guest experiences. As a Front Office Manager, you'll play a key role in ensuring our guests receive the highest level of service and quality.As a member of our team, you'll have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the...

  • Guest Services Rep

    6 months ago

    Orlando, United States Vista Host Full time

    POSITION SUMMARY :A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused, this role creates opportunity for an engaging, outgoing personality to shine and create a positive guest experience. Other duties may...

  • Guest Service Associate

    4 weeks ago

    Orlando, Florida, United States Marriott International Inc Full time

    Job SummaryWe are seeking a Guest Service Associate to join our team at Marriott International Inc. As a Guest Service Associate, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGreet and escort guests to their rooms, ensuring a warm and welcoming...

  • Guest Services Agent

    4 months ago

    Orlando, United States Evermore Orlando Full time

    About Evermore Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water...

  • Guest Service Aide

    1 month ago

    Orlando, United States Marriott International Inc Full time

    Additional InformationJob Number24161137Job CategoryRooms & Guest Services OperationsLocationJW Marriott Orlando Grande Lakes, 4040 Central Florida Parkway, Orlando, Florida, United States, 32837VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors...

  • Guest Service Aide

    1 month ago

    Orlando, United States Marriott Full time

    Job Number 24161137 Job Category Rooms & Guest Services Operations Location JW Marriott Orlando Grande Lakes, 4040 Central Florida Parkway, Orlando, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors entering and...

  • Guest Service Agent

    6 months ago

    Orlando, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Guest Services Representative

    1 month ago

    Orlando, Florida, United States La Quinta Orlando - Airport North Full time

    Job Title: Guest Services AgentLa Quinta Orlando - Airport North is seeking a highly skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide warm and welcoming service to...

  • Guest Service Aide

    4 weeks ago

    Orlando, United States Marriott International Inc Full time

    Additional Information Job Number24161137 Job CategoryRooms & Guest Services Operations LocationJW Marriott Orlando Grande Lakes, 4040 Central Florida Parkway, Orlando, Florida, United States, 32837VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors and assist...

  • Guest Services Agent

    4 months ago

    Orlando, United States La Quinta Orlando - Airport North Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Representative

    4 weeks ago

    Orlando, Florida, United States Marriott Full time

    Job SummaryAs a Guest Service Aide at Marriott, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable. Your role will involve greeting and escorting guests to their rooms, opening doors, and assisting with luggage. You will also be responsible for informing guests about property amenities,...

  • Guest Service Agent

    3 weeks ago

    Orlando, United States Paramount Hospitality Management Full time

    The Guest Service Agent's primary function is to handle all guest interactions and guest requests. Additionally, the GSA will be cross trained to assume PBX operator support. This position is the first point of contact for guests and is responsible for representing the Resort in a professional manner and provide outstanding customer service to both internal...

  • Guest Service Associate

    4 weeks ago

    Orlando, Florida, United States Marriott International Inc Full time

    Job SummaryAs a Guest Service Associate at Marriott International Inc, you will be responsible for providing exceptional service to our guests. Your primary role will be to greet and escort guests to their rooms, open doors, and assist with luggage storage and retrieval. You will also be responsible for communicating parking procedures to guests and ensuring...

  • Guest Service Representative

    5 months ago

    Orlando, United States Bags Inc. Full time

    Overview: Bags, a SP+ Company, is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every...

  • Guest Service Ambassador

    1 month ago

    Orlando, Florida, United States Bags Inc. Full time

    Job SummaryBags Inc. is seeking a highly skilled Guest Service Representative to join our team. As a key member of our resort staff, you will be responsible for ensuring the highest quality guest experience while providing exceptional service.Key ResponsibilitiesAssist guests upon arrival and throughout their stayInteract with guests in a friendly and...

  • Guest Services Coordinator

    1 month ago

    Orlando, Florida, United States Hilton Grand Vacations Full time

    Job Title: Guest Services CoordinatorHilton Grand Vacations is seeking a highly skilled Guest Services Coordinator to join our team. As a key member of our resort staff, you will be responsible for ensuring that our guests have an exceptional vacation experience.Key Responsibilities:Coordinate daily tour assignments and rotations to ensure seamless guest...